UITP - International Association of Public Transport

The aim of strategic management is to define the objectives of an organization, and to define the plans to achieve them, and to also allocate the resources necessary to implement them.
The strategy of an organization must be in coherence with the resources and the objectives. The process implies to use best the competitive advantages of the organization in its socio-economic context. Its purpose it to enable the organization to achieve its goals with the most efficient way possible.

Developments and trends

In a context marked by the development of sustainable mobility, corporate governance, ethical and social responsibility, public transport organisations are facing the challenges of being customer-oriented and economically competitive. These changes also presuppose the redefinition of the relationships between authorities and operators. In this environment corporate management must evolve significantly to meet these new requirements.

Public transport enterprises are facing a dual requirement: to cut costs whilst improving service quality. Cut costs because funds – be they public money or ridership revenue - are finite. Improve quality, because this is the only way of reconciling the collective concerns – promoting the public transport use to improve the quality of urban life – with the individual ones - preference for the advantages of private modes.

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UITP Commission on Corporate Management

Missions and issues List of members Working groups Information for members

Introduction

The Commission on Corporate Management aims at creating a platform for exchange, discussions and benchmarking, to move reflection forward and to suggest recommendations regarding the evolution of management.
The Commission meets biannually in one of the member cities.
The current Chairwoman is Ingrid Lieten, De Lijn, Belgium.

CONTACT: Cecile SADOUX

Missions and Issues

1. Mission
The Commission on Corporate Management aims to provide a platform for the discussion of "horizontal" and general issues of transport company management.

The Commission on Corporate Management aims to emphasise to UITP members that organisation, service management, human resources, information technology and marketing are becoming the key elements of a modern management of public transport company, in addition to traditional fleet operation.

2. Issues
The Commission on Corporate Management focuses on the following issues:

Quality management:
-	Institutional level: authority-operator contracts, quality indicators, incentive vs. penalties clauses,
-	Organisational level: provision of standardised service (certification)
-	Human level: service oriented behaviour of staff
-	Commercial level: customer satisfaction

Integration of services and networks:
-	Intermodality and physical integration
-	Operational integration (timetables)
-	Fare integration
-	Integrated travel information

Security and safety :
-	Security and safety of staff
-	Security and safety of passenger
-	Security of interchanges and stops
-	Technical and human means for safety and security
-	Prevention and repression

Finances and management
-	Management tools and methods (accounting)
-	Financial management (investments, loans, leasing, company savings, etc)
-	Sub-contracting policy

In its working programme, the Commission on Corporate Management will endeavour to work in collaboration with other Commissions/Committees dealing with connected issues, e.g. Human Resources, Marketing & Product Development, Regional Transport, Information Technology & Innovation.

List of members

See the list of members

Working groups

Corporate Governance
Quality