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1st International Conference on Corporate Management
and Human Resources in Public Transport
Changing the Culture in Public Transport: Moving from Production Industry
to Service Provider in a Cost Conscious Business
4-6 March 2009, Bremen, Germany |
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Language:    
CONFERENCE PROGRAMME
Download the programme (format PDF)
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Technical Visit |
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Visit the site of the Bremer Straßenbahn AG; insight into drivers dispatching and maintenance workshops including Hybridbus; Presentation of Health and Environmental management system and mobility management including car-sharing deals.
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Welcome reception |
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Registration - Welcome coffee |
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Opening Session |
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Welcoming remarks and introduction to the conference
Chairperson: Hans Rat, Secretary General, UITP, Brussels, Belgium
Official opening
Sylviane Delmas, Relation de Services, RATP, Paris, France and Chairperson of the UITP Human Resources Commission
Ingrid Lieten, General Director, De Lijn -Vlaamse Vervoermaatschappij, Mechelen, Belgium and Chairperson of the UITP Corporate Management Commission
Local host speeches
Karoline Linnert, Bürgermeisterin un Senatorin für Finanzen, Freie Hansestadt Bremen, Germany
Georg Drechsler, Vorstandsvorsitzender, BSAG, Bremen, Germany
Michael Hünig, Arbeitsdirektor, BSAG, Bremen, Germany
Keynote speech
Leading and managing effective change initiatives
Hans Brouwer, Managing Director, Imago Groep, Breda, Netherlands and Cluster Leader on Corporate Management of the European Project Sputnic
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Lunch |
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Session 1: Change Management |
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Chairperson: Gabriele Bonfanti, Chief of the Human Resources, GTT S.p.A, Torino, Italy and Vice-Chairperson of the UITP Human Resources Commission
Keynote Speech
Organizational Development and Cultural Change - Managing Customer Oriented Services
Per Echeverri, Director, Karlstad University, Karlstad, Sweden
Which contribution of employees in restructuring processes?
Stefan Heimlich, President of Urban Public Transport of ETF, VER.DI Bundesvorstand Bundesfachgruppenleiter, Berlin, Germany
Innovative managerial practices to ensure performance and reactivity of staff
Philippe Lenaerts, Directeur des Ressources Humaines, Société des Transports Intercommunaux de Bruxelles, Bruxelles, Belgium
How to make employees responsible and competent via leadership, cooperation and communication?
Lothar Zweiniger, Vorstand Personal/ Soziales, BVG, Berlin, Germany
Discussion
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Coffee break |
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Session 2: Corporate Social Responsibility |
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Chairperson: Ingrid Lieten, General Director, De Lijn - Vlaamse Vervoermaatschappij, Mechelen, Belgium and Chairperson of the UITP Corporate Management Commission
LVB: Motivated staff and satisfied customers thanks to sustainable partnership actions
Peter Müller-Marschhausen, Geschäftsbereichsleiter Personal, Organisation und IT, Leipziger Verkehrsbetriebe GmbH, Leipzig, Germany
TMB: Making diversity one of the assets of the company
Maite Peris Colom, Directora of Corporate Promotion and Public Relations, TMB, Barcelona Spain
Discussion
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End |
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Official dinner |
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Session 3: Satisfaction and Motivation at Work |
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Chairperson and keynote speaker:
Staff behaviour guideline as a management tool
Sylviane Delmas, Relation de Services, RATP, Paris, France and Chairperson of the UITP Human Resources Commission
How to maintain employees’ motivation despite cuts in staffing levels?
Wilhelm Lindenberg, Vorstandbetrieb und Personal, ÜSTRA Hannoversche Verkehrsbetriebe, Hannover, Germany
Motivating career development plan to improve service relationship and building employees’ loyalty
Christophe Vacheron, Directeur Général, Transport Public Annemassien (TP2A), Villela-Grand, France
How to overcome resistance of staff facing important structural change?
Ali Abdollahpour, Safety Manager, TUSRC, Teheran, Iran
Being motivated even if there is a lot of stress at work
Ralf Gottwald, Directeur Adjoint Ressources Humaines and Werner Nüchterlein, Responsable Sécurité, Véolia Transport, Paris, France
Discussion
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Coffee break |
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Session 4: Collective responsibilities towards sustainable development |
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Chairperson : Sylviane Delmas, Relation de Services, RATP, Paris, France and Chairperson of the UITP Human Resources Commission
Which responsibilities and role for Cities to ensure sustainable mobility?
Folkert Kiepe, Beigeordneter des Deutschen Städtetages für Stadtentwicklung und Verkehr, CEMR German Section, KÖLN, Germany
Signature of the Sustainable Development Charter (tbc)
Photo Awards
Hans Rat, Secretary General UITP and Ingrid Lieten, General Director, De Lijn
In commemoration of the 10th anniversary of the commissions on Human Resources and Corporate Management
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Lunch |
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Session 5: Training and Attracting Young People |
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Chairperson : Angelo Caragiuli, Responsible for Training, BSAG, Bremen, Germany
Keynote Speech
Professional vocational and continuous training as a contribution to employee workability
Michael Weber-Wernz, Geschäftsführer VDVAkademie; Bereichsleiter Bildung, VDV, Köln, Germany
Training to make new and young recruits provide attentive and personalised services to customers
Patricia Le Berre, Chargée de Formation, RATP, Noisiel, France
Overview on training in Europe
Virginie Bussat, Chef de projet, AFT-IFTIM, Rantigny, France
Transport Academy
Anne Cambriel, Directrice Formation et Développement du Groupe KEOLIS et Directrice de l’Institut KEOLIS, Paris, France and Isabelle Lerin Basset, Human Ressources International Operations Manager, Keolis, Paris, France
Discussion
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Closing remarks |
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Networking coffee |
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Conference Programme Committee
Co-Chair: Sylviane Delmas, Relation de Services, RATP, Chairperson of the UITP Commission on Human Resources, and Ingrid Lieten, General Director, De Lijn, Belgium, Chairperson of the UITP Commission on Corporate Management
Gabriele Bonfanti, Chief of the Human Resources, GTT, Turin, Italy, and vice-chair of the Commission on Human Resources Angelo Caragiuli, Responsible for Training, Bremer Straßenbahn AG, Bremen, Germany and Local Host of the Conference
Ralf Gottwald, Directeur Adjoint Ressources Humaines, Veolia transport, Nanterre, France
Alan McCully, Personnel Manager, Translink, Belfast, United Kingdom
Gisbert Schlotzhauer, Vorstand Personal Kommuni kation und Infrastruktur, Bogestra, Böchum, Germany
Jean Dekindt, EuroTeam Expert, UITP, Brussels, Belgium
Cécile Sadoux, Manager, UITP, Brussels, Belgium |
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