9:00 – 17:30       Arrival of participants in Brussels

  09:00                   Introduction of the participants, the training programme and UITP

  09:45                  Introduction to public transport: Why is it needed?

 11:30                   Public transport modes and the modal choice issue

  14:00                  Public transport regulation and organisation
                             Contractual arrangements between authorities and operators

  16:00                  Group working session

  09:00                   Public transport and the city:
                              The three pillars of urban mobility

 11:30                   Financing and Pricing of urban journeys

  14:00                  Group working session

  16:00                  Customer relationships:
                              Ticketing, Travel information, Communication, Marketing & Security

  09:00                   Organisation of PT organizations including HR management

 11:30                   Notions of Operation and Maintenance

  14:00                  Group working session