Diversity and Inclusion

©Metro Trains Melbourne
  • Training
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  • Germany


Public transport is the backbone of cities and impacts the daily lives of all of its users. For many social groups, it is their sole access to education, employment, leisure or healthcare and active participation in society depends on the safe usage of public transport. Therefore passengers show very diverse demographic and social backgrounds: In most cities more than half of passengers are women; Low income groups often solely rely on public transport; People with reduced mobility need a highly accessible transport system; There is an increasing variety of ethnical backgrounds among passengers, in particular in large urban centres. For public transport companies this means that it is not only about finding the right skills, but also reflecting the diversity of social groups and demographics in their customer segments.

Furthermore, gender balance and the employment of women in public transport play an essential role in diversity management: this is where inclusive policies can make the greatest difference, given the high share of women among customers against a relatively low share of women being employed by the industry. Hence this course will provide a particular focus on the inclusion of women in the public transport workforce.

Reach your objectives

  • Showing what benefits an inclusive environment can bring to the company not only as an employer but also to the millions of the customers it serves every day.
  • Understanding what is diversity management and what could be a business case for diversity
  • Provide an international perspective to the current political and social framework 
  • Learn how public transport can increase diversity and attract more women as employees: HR policies, inclusive communications, monitoring policy etc.
  • Discuss and lean how to develop an attractive product for mobility that meets today's lifestyles, needs and expectations
  • Broaden your knowledge and perspective on Diversity Management and Gender Balance by learning and sharing experience with professional leaders
  • Learn from international best practice: showcases from local operators and authorities

Who is it for?

  • Staff from Human Resources department
  • Staff with managerial positions or team supervisors in Operations, Strategy, Planning or other departments
  • Diversity Managers starting their position or experienced diversity managers but eager to learn from international best practice 
  • Decision Makers in Transport Authorities and Operators, staff from Strategic Management
  • The course is suitable for participants from companies worldwide.

A good level of English is a compulsory requirement to attend the training.

A top level methodology

  • Get inspired by our trainers, understand the main aspects of diversity management from thoery and successful best practice
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
  • Challenge your practical knowledge in this professional field
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Participate to workshops allowing you to apply on a concrete case the main principles and tools learned
  • Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Inspiring Trainers

Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in the strategic, operational and technological areas in public transport.

  • Nicola Byok, Diversity Manager at Hamburger Hochbahn, Germany
  • Joe Kenny, Consultant, Kenstone Consulting, County Wicklow, Ireland
  • Marta Elia Serrano Balbuena, Mobility Consultand and Founder and Member of Mujeres en Movimiento, Madrid, Spain


Nicola Byok, Diversity Manager at Hamburger Hochbahn, Germany 

Joe Kenny, Consultant, Kenstone Consulting, County Wicklow, Ireland

Marta Elia Serrano Balbuena, Mobility Consultand and Founder and Member of Mujeres en Movimiento, Madrid, Spain



UITP reserves the right to make amendments to the programme or any related activities.

Introduction: Why is diversity management important for an attractive urban transport?

Looking at the broader picture, this session aims at better understanding diversity management and the employment of women in the public transport sector: What are the existing studies and benchmarks on diversity in public transport? What is the situation in terms of employment depending on social groups, age groups, company departments and positions (for example technical jobs, driving, bus & rail operation etc.)? Presentations and discussions will be illustrated by studies and case studies worldwide.

Political and Social Framework: an International Perspective

This session aims at understanding the maturity of different social and political frameworks from an international perspective. It will help participants to identify where they stand against their own political and social contexts:

  • Are there guidelines for the economic and employment policies of a city, including provisions for smart, sustainable and inclusive growth?
  • How to consider the reduction of barriers to labour market participation for specific social groups and women?
  • How to develop an internal strategy to improve the involvement of social groups and women?

Gender Balance in Public Transport & Future Prospects for the Employment of Women

Despite growing initiatives to include more women in the public transport sector - from front line staff to upper management and city leaders - much work is still needed to improve the current gender balance. Particularly also in male dominated professions, such balance would contribute to a general improvement of working conditions for both, men and women with positive effects on wellbeing at work, on a more balanced work culture and thus on the productivity of the company. What policies and measures that effectively lead to a more inclusive workforce for women?

Unconscious Bias and Change Management

How to build up a strategy with stakeholders and customers

The general political strategy is a mandatory need for the implementation of measures that should lead to the inclusion of women and social groups. This session will focus on the stakeholders and influencers’ needs to set up a strategy in the city and in the company. Is there a need to have a strategy for recruiting or even for a culture change?

  • Design and implementation of a successful inclusion and diversity strategy
  • Development of internal programs for diversity

What is HR policy for diversity?

This session aims at discussing activities and Instruments used by public transport companies to reach better inclusion and more diversity, with a particular focus on women: 

  • What is HR policy for diversity: stakeholder alignment and role of board (role of decision makers and senior management), role of champions
  • Focus on the inclusion of women:
    • Reconciliation of work and family/social life
    • The cultural change that is needed to include women
    • How does including more women in the chain value of the transportation sector help diminish gender stereotypes? 
    • How to apply health and safety policy at workplace: Violence cases (passengers/third parties), infrastructure (vehicles/equipment/toilets), Sexual harassment, complaint management, Break rooms/dress rooms/lockers, canteens. etc.

How to set up an inclusive communication and monitoring policy?

This session will look into how to set up an inclusive communication and monitoring policy: from the design and implementation of such policy, to the monitoring tools and engagement with customers through social networks. To illustrate this, some real cases will show how to create a communication plan and monitoring policies.

How to develop an attractive product for mobility that meet today's lifestyles, needs and expectations?

It is important to design and operate transport services for everyone. To mainstream specific social but also gendered needs in the transportation ecosystem, service and facilities for walking, cycling, public transport and shared services need to be adapted, in particular in terms of travel experience, public spaces, sanitation facilities, etc. This session will focus on how to convert the current public transport system into a complete mobility solution environment for everyone: for example tackling sexual harassment in the public sphere as a way to show different strategies that a city has implemented to make both women and men feel safe in the streets towards a total mobility solution environment for everyone.

Furthermore, the image of the service is very important in order to create an inclusive and gender balanced culture. This includes special campaigns as well as training for executives and employees to increase awareness. For example how do public campaigns and mechanisms against sexual harassment empower women to navigate the city? What are other strategies that cities can implement to make their residents feel safe?

Case studies

A number of case studies will be presented throughout the course, including policies and measures being implemented in Hamburg, Madrid and Dublin. The presentations will be structured in a way that allow a logical understanding of the implementation process undertaken: from the strategic perspective down to the tools used such as planning, measures, evaluation, generation of data and monitoring, results and take-aways.


The workshops aims at working on a real or fictive case allowing participants to learn from each other.


19% VAT excluded

Until 09/03/2020

After 09/03/20


1210 €

1690 €

Member « developing nations »*

885 €

1235 €


1635 €

2280 €

Non-member « developing nations »*

1095 €

1540 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

*Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact us: sunita.kelecom@uitp.org - Tel: +32 2 663 66 57

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • Training material: all presentations and support documents. Access to all training material via UITP's electronic library, MyLibrary (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Terms and Conditions

Please download our Terms and Conditions here.

Contact Person

Sunita Kelecom, Training Assistant, UITP Academy, sunita.kelecom@uitp.org, Tel: +32-2-663 66 57

Practical information: 

Training Venue

Halle 13
Hellbrookstraße 2-6
22305 Hamburg

Metro: Saarlandstraße (U3)


Heikotel Am Stadtpark (***)
Flüggestraße 5
22303 Hamburg
Phone : +49 40 - 278 40 0

Heikotel Stadtpark Residenz (***)
Flüggestraße 6
22303 Hamburg
Phone : +49 40 - 278 40 0

Heikotel City Nord (***)
Lauensteinstraße 155
22307 Hamburg
Phone : +49 40 - 632 90 30

Holliday Inn Hamburg - City Nord (****)
Kapstadtring 2a
22297 Hamburg
Phone : +49 40 999990


Nicola Byok, Diversity Manager at Hamburger Hochbahn, Germany 

Joe Kenny, Consultant, Kenstone Consulting, County Wicklow, Ireland

Marta Elia Serrano Balbuena, Mobility Consultand and Founder and Member of Mujeres en Movimiento, Madrid, Spain



This programme is organised in collaboration with our UITP Regional Training Centre in Hamburg, hosted by Hamburger Hochbahn


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