Public Transport Security and Risk Assessment

  • Training
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  • Singapore


Public transport networks are susceptible to a range of incidents, which can impact service and need to be prepared for and managed. From accidents to weather events to terrorist attacks, incidents can range from the relatively minor localised routine emergency to the full scale crisis and everything in between.  Planning and practicing response is sound practice to ensure business continuity and a resilient network. Training is essential in order for staff to have the skills necessary for the issues they face. And when something happens, a coordinated and well-managed response is essential. The aim of this training programme is to provide participants with the necessary knowledge and tools to create or benchmark their emergency preparedness and response plans. The programme will also includes case studies from experienced networks, crowd management sessions as well as a table-top exercise in emergency response.


  • Learn to construct a comprehensive security concept
  • Build sound emergency preparedness & response plans
  • Learn the basics of crisis communication
  • Define training needs for relevant staff
  • Practice emergency response with a table-top exercise
  • Benchmark your practices and tools with your peers

Target Audience

  • Project managers, product specialists/managers, engineers, operational experts and other professionals eager to learn more about the PT Emergency Preparedness and Crisis Management
  • Public Transport Operators
  • Public Transport Authorities
  • Police Departments
  • Professionals from other sectors with an interest in exploring emergency preparedness from the point of view of public transport (e.g. first responders, private security companies, suppliers)


  • Get inspired by our trainers, understand the main concepts and learn from successful best practice
  • Participate in interactive plenary sessions with introductions by course leaders, presentations by trainers and open discussions with participants
  • Challenge your practical knowledge on emergency preparedness and response
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Participate in workshops allowing you to apply to a concrete case the main principles and tools learned
  • Benefit from a unique exchange of knowledge and experience between professionals
  • Programme language is English

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Inspiring Trainers

  • High level security experts with extensive knowledge and expertise in public transport sector




*UITP reserves the right to make amendments to the programme or any related activity

Security - Prevention and preparedness

1. Security concept

This module provides the basic foundation of security knowledge. It introduces the various security threats for public transport, as well as the importance of security in public transport operation. It offers a basic security terminology and outlines the full range of processes and considerations to be taken into account in the management of security risks. It identifies issues, which should be considered when a security plan is being developed and covers topics such as:

  • corporate security policy
  • security master plan (organizational structure, risk management etc)
  • security procedures & processes (from risk assessment to suspicious item procedure)
  • role of staff & staff training
  • security technologies

2. Security audit

The first step in PT security is to conduct a security audit of infrastructure, assets and processes, assessing the current security provisions and obvious security weaknesses in terms of human resources, procedures and technologies/hardware.  Using a methodology, including useful checklists, participants carry out a field study of a PT asset (e.g. a station). Participants will be familiarized with:

  • a systematic audit approach
  • assets and potential targets
  • global security safeguards

3. Risk assessment

Risk assessment is a fundamental preparatory step in securing a PT network. This module introduces a security risk assessment methodology specifically developed for public transport security, moreover is fully compatible with a general risk management approach and in line with ISO 31000 series. Based on scenarios and through a practical exercise, participants conduct a security risk assessment of a selection of PT assets and taking into account a variety of security threats. Participants will learn:

  • to identify relevant risks and pinpoint weaknesses of the own organisation
  • to prioritize measures and resources
  • to understand and involve all stakeholders, internal and external, involved in security, in a methodical and transparent manner

NB: The methodology is currently being developed into a software tool, which will soon be available.

4. Security staff

Surveys show that passengers often consider security staff presence as the most appreciated security measure. Captured criminals also point to staff presence as the one deterring factor. As staff can combine security and customer service tasks they are also very efficient- yet they are a major cost factor and budgets often put a limit to the size of the security force.

Training is key to keep staff skills sharp and smart staff planning and deployment can help to optimize the availability and visibility of security staff in the PT system. The module takes into account trials, tests and good practices from UITP members and focuses on:

  • recruitment, selection and retention of staff
  • training and relevant skills (for security staff but also security awareness for other front-line staff)
  • planning and deployment policies

5. Surveillance technology

As one of the pillars of a security concept, technology plays an important role to support staff. Technology has and continues to develop rapidly during the recent years. Cameras can help to keep an overview over the entire PT system, sensors can help to prevent unauthorized access and communication technology assists the contact between passengers, staff and the control room.

Given the financial implications, it is important to have a clear idea about current and future needs, as well as operational and legal constraints in order to make informed investment decisions. In this module participants will be enabled to:

  • understand and describe the problems and needs of an organisation
  • understand the potential offered by modern technology (IP, analytics, image quality etc)
  • practice designing ‘surveillance’ for a PT asset

6. Design principles

The layout and structure, furniture and used materials in public transport systems have a major impact on security and security perception of passengers and staff. Aspects like space organisation, lighting and cleanliness are clearly important, but design also has an influence whether the public transport environment triggers less acceptable forms of behavior, such as loitering. The module addresses:

  • impact of design on security and security perception
  • design guidelines for new infrastructure
  • recommendations for re-building and retrofitting of existing structures, including low budget ‘quick-fixes’

Incident response and management

7. Response planning

Prevention is key to avoiding security problems in PT systems, but when prevention fails- a clear plan needs to be in place to deal with any emergency or crisis. Response plans need to define roles and responsibilities during incidents and clarify procedures and protocols to be followed, also in coordination with external parties, such as emergency responders and law enforcement agencies.

The module focuses on:

  • crisis management organization and cooperation with external stakeholders (first responders, etc.)
  • developing a effective and proportionate response to incidents
  • contingency planning, operation in degraded mode and re-starting operation after an incident

8. Incident response

Time is a key factor in responding to any incident. Speedy and well-informed decisions help to coordinate available resources and limit or contain any damage to the extent possible. This module is essentially a table-top exercise, which can complement the programme of module 7 (Response planning) but also be set up as stand-alone exercise, testing the response skills and capacities in the context of any incident in a realistic context.

Basic scenarios and a generic transport infrastructure model are available, but context and setting can be adapted for specific local contexts. Participants learn to understand their role within a crisis response organization, to take decisions under stress and to continuously re-evaluate the situation as the events unfold. The exercise involves:

  • simulation of realistic incident scenario
  • real-time escalation of events
  • re-establishing of operation

9. Crisis communication

The news about incidents is now spreading faster than ever. A speedy and well-prepared communication policy has to be in place to avoid rumors, speculations and reputational damages of any company. Communication plans need to be prepared and rehearsed in advance, statements to be issued have to be clear and reassure the press, public and staff that the problem is in experienced hands.

The module focuses on the immediate reaction to incidents, the communication to press, general public and staff. Participants learn how to provide information under pressure and with limited information available.  It includes:

  • reputational management
  • communication strategies (role of staff, messages to be prepared)
  • role-play, informing the press and answering questions

Crowd Management

10. Introduction to Crowd Management & Setting the Scene

  • Objectives of Crowd Management
  • Stakeholders for Crowd Management
  • Circulation concepts
  • Passenger characteristics
  • Passenger routing & Passenger Activity Map
  • Cultural differences affecting passenger behavior
  • Walking Speed & Side, Social Distance, Age Distribution, Disabilities, Waiting Time, Walking on escalators, Ride Comfort
  • Fruin Levels of Service’ (LOS)
  • Terminology for People Flow Planning
  • Station Types & Platforms
  • Effects of a station’s surrounding area of a station on People Flow
  • Choosing Escalators, stairs or elevators

11. Jamology: Better Crowd Management for Better Mobility

  • Easing the jams with “slower-is-faster (SIF) strategy”
  • Characterizing Jams: ASEP and “Flow-density relation”
  • Traffic jam of vehicles on highway: Lessons for Public Transport
  • Pedestrian outflow from bottlenecks
  • Pedestrian flow and rhythm
  • Crossing of pedestrian flow
  • Congestion at a metro station

12. Modelling, Optimisation and Technology for Better Crowd Management

  • Requirements for Crowd Model
  • Macroscopic, Mesoscopic and Microscopic Models
  • Operational effects on crowd Management Models

13. Workshop on Crowd Management Planning

The session aims to show the crowd management experience. 2-3 groups will be preparing the action plan and observe the different models of crowd management.

Practical information: 

Training Venue

Land Transport Authority

LTA Bedok Campus | 71 Chai Chee Street | Singapore 468981 

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This programme is kindly hosted by LTA Academy.

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