Quality and Service Excellence

Baseline price:
Minimum order (<50 trainees):
51-100 trainees:
101-250 trainees:
251-500 trainees:
501-1000 trainees:
Continuous technical support <50:
Continuous technical support 51-100:
Continuous technical support 101-250:
Continuous technical support 251-500:
Continuous technical support 501-1000:
LMS fee <50:
LMS fee 51-100:
LMS fee 101-250:
LMS fee 251-500:
LMS fee 501-1000:
Set-up and system administration <50:
Set-up and system administration 51-100:
Set-up and system administration 101-250:
Set-up and system administration 251-500:
Set-up and system administration 501-1000:

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  • Training
18/09/2018
Add to Calendar
20/09/2018
Dubai
  • United Arab Emirates

About: 

This training programme will allow you to broaden your knowledge and understanding on the importance of service excelence and quality management, while outlining various key practices on maintaining an effective quality managment system and demonstrating the use of a variety of advanced innovative technology to improve service quality.

The cource aims at teaching on a multitude of aspects and combines theoratical learning, best practices and workshops allowing you to apply your learning by conducting a 'Service Quality Audit' in Dubai's public transport system. 

Programme: 

Programme topics:

  • Service quality management in public transport
  • Current trends and customer expectations
  • Creating an end to end customer experiance and quality of service
  • Accessibility signage and way finding
  • Human resource and workforce strategy
  • Customer service from an authority perspective
  • Use of technology to improve service quality

Registration: 

REGISTRATION: 

5% VAT excluded

Until 18/07/2018

After 18/07/2018

Member

1210 €

1610 €

Member « developing nations »*

885 €

1175 €

Non-member

1635 €

2170 €

Non-member « developing nations »*

1095 €

1465 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register online please click here or contact us: dure.shewar@uitp.org - Tel: +971 544113471

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library Mobi+ (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

 

 

Practical information: 

Venue: RTA Headquarters Umm Ramool Rashidiya

 

Accomadation: 

NOVOTEL DEIRA CITY CENTER

SINGLE  / DOUBLE             AED320

 

IBIS DEIRA CITY CENTER

SINGLE / DOUBLE              AED220

 

-Rates are on per room per night basis

-Rates are inclusive of breakfast and internet

-Rates are inclusive of 10% service fee

-Rates are inclusive of 10% municipality fee

-Rates are subject to AED10 tourism dirham fee

-Rates are inclusive of  5% VAT

For reservations please contact: Melissa.BUENDIA@accor.com and mention UITP Evet as code

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