Ticketing and Fare Management

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51-100 trainees:
101-250 trainees:
251-500 trainees:
501-1000 trainees:
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Continuous technical support 51-100:
Continuous technical support 101-250:
Continuous technical support 251-500:
Continuous technical support 501-1000:
LMS fee <50:
LMS fee 51-100:
LMS fee 101-250:
LMS fee 251-500:
LMS fee 501-1000:
Set-up and system administration <50:
Set-up and system administration 51-100:
Set-up and system administration 101-250:
Set-up and system administration 251-500:
Set-up and system administration 501-1000:

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  • Training
15/03/2017
Add to Calendar
17/03/2017
Hong Kong
  • China

About: 

Ticketing is the key for public transport operators or authority to collect fare from the passengers. Nowadays, the increasing use of technology supports the need of various fare types, payment method transforming from classic paper tickets to contactless cards or even smart phones, and the major trend is the data collection and analysis. 

With the aim to improve operational efficiency and adapt to new challenges on fare management, UITP will provide a Ticketing and Fare Management Training on 15-17 March 2017 in Hong Kong,  partnering with MTR Academy. On top of the lecture sessions, all participants encourage to take part in interactive discussions with professional guest speakers from UITP, Tokyo Metro, MTR, INIT, Octopus and former senior government official.

Speakers: 

Professor C K MAK, Honorary Professor of Civil Engineering Department, The University of Hong Kong
Professor Mak is a Civil Engineer by profession and a career civil servant in the Hong Kong Government. He retired in 2010 after 37 years of service during which he had served as Head of the Railway Development Office,Project Manager in the Territory Development Department, Director of Highways and Permanent Secretary for Development in charge of the works policies and the Public Works Program. He has also taken up teaching assignments in the University of Hong Kong, the HK Polytechnic University, and the Chinese University of HK. He was awarded Honorary University Fellow by the University of Hong Kong in 2011, and by the HK Polytechnic University in 2012.

Paul GWYNN, Managing Director, INIT Asia-Pacific, Singapore
Paul has Degrees in Electronic Engineering and Maths plus a MBA from the University of Sheffield and a Masters in International Business Strategy from ICG. He has over 40 years of experience in developing rugged mobile technologies – in both military and civilian applications. Paul is currently Managing Director of INIT Asia-Pacific based in Singapore. INIT is the Germany-based leading supplier of integrated telematics and ticketing solutions for public transport worldwide. Paul has been a member of the UITP for the last 13 years, for 4 years he was the Chair of the UITP ITSI committee and member of the UITP Policy Board. He is currently Chair the UITP Cyber Security Working Group who are developing UITP strategy and policies framework for members.

Alok JAIN, Managing Director, Trans-Consult Asia Limited, Hong Kong
Prior to joining KMB in 2013, Alok worked as a director of MVA Asia Ltd. and Trans-consult Asia Ltd. where he was involved in the design and planning of various transport infrastructure projects in the Middle-east and Asian regions. Having been in Hong Kong for close to 20 years, Alok spent over half of this time with MTR Corporation / KCR Corporation holding various positions in Engineering, Finance, Operations, and Marketing. He was also a nominated director of Octopus group of companies. With several publications to his credit including contribution to a book on best practices in railways operations and management, he is a regular speaker on multi-modal integration, metro operations, and public transport pricing. Alok is a Civil Engineer with postgraduate in Transportation Engineering and an MBA.

Kaan YILDIZGOZ, Director of Training, UITP, Belgium
With the responsibility of all capacity building activities of UITP, he lectured in more than 25 different countries and organised training programmes in 40 countries with participants from 90 countries. He worked as Customer Loyalty & CRM Director of Turkish Airlines, Quality & Corporate Development Director and Advisor to General Manager in Metro Istanbul. Mr. Yıldızgöz involved several consultancy projects with his consulting firms Urbanfra in Turkey and Mosaic International in Dubai. He worked for consultancy projects for organisations like B&H (Bosnia and Herzegovina) Airlines, Iraq Ministry of Transportation, IETT Istanbul, Istanbul Metropolitan Municipality, Kayseri Ulaşım etc. 
Andy YIP, General Manager of International Business, Octopus Cards Ltd, Hong Kong
Mr. Yip is responsible for business development and expansion of the Octopus system overseas, as well as managing the operation of existing Octopus interests and projects in New Zealand, Hungary, the Netherlands, Dubai, and the United States. He has solid experience in the banking, technology and payment industries. Before joining OHL, Mr Yip was the Head of Product Operations, APAC of PayPal. Prior to that, he had assumed different management roles at HSBC and Google. Mr. Yip holds a Bachelor of Science degree in Computing Science from Simon Fraser University, as well as a Master of Business Administration degree from China Europe International Business School (CEIBS).
 
Eric YEUNG, AFC & SAMS Engineering Manager, MTR Corporation Ltd, Hong Kong
Mr. Yeung is responsible for design and other technical matters of fare collection system in operation, and he is a Chartered Engineer by profession and currently leads a team of about 50 professional engineers. Mr. Yeung began his career in ticketing system since 1993, he acted as a Lead Designer for implementing Octopus System in Hong Kong for MTR until 1997. In 2007, when 2 railway companies in Hong Kong were merged, he played the role of System Architect (for MTR) to implement the 2 separated ticketing systems into one integrated system. Mr. Yeung acted as technical leader for upgrading the single journey ticketing systems for Airport Express Line (2008) and Metro Lines (2013) from a magnetic based to a smart card based system. Mr. Yeung serves as a member of UITP’s Information Technology and Innovation Commission since 2013.

Hideo SAITO, Deputy Manager, International Relations Department, Tokyo Metro Co., Ltd, Japan.
Hideo Saito joined Tokyo Metro in 2004. In his early career, he gained experience in Railway Business as well as Public Relations. Since becoming Deputy Manager in the Business Promotion Office in 2013, he was involved in introducing new services for increasing tourists from abroad. In his current position since 2016, he is engaged in the communication with other rail operators worldwide, and overseas business of Tokyo Metro. 

Programme: 

Key topics

  • Legal & Institutional Framework and Funding

  • Objectives of Public Transport Fare System

  • Fare Policy and Management in Hong Kong

  • Technology and Operations for Automatic Fare Collection Systems in MTR

  • e-ticketing & e-payment

  • Data protection and cybersecurity in e-ticketing 

  • Fares & Revenue Control

  • Fare Management and fare reform of MTRC

  • Case Study

    1. Innovative e-fare System for TriMet - Account-based Ticketing system in Turku (Finland) and Portland (USA) 

    2. The Ticketing System in Tokyo, the biggest megacity in the world

Technical visit 

AFC Training Complex, MTR Corporation Ltd, Kowloon Bay Depot

Card Centre/OCL

  • Octopus backend equipment / systems operation
  • Octopus Card ( Anonymous/Personalised) Initialisation and replacement
  • Security and auditing (backlist handling / record retrieval)

Ticket Centre/MTR

  • Sorting of Single Journey Smart Tickets
  • Recycling of Single Journey Smart Tickets
  • Handling of malfunction/lifecycle expired Single Journey Smart Tickets

Registration: 

Register here! 

Registration fee 
Early Bird rate will be ended on 31 JAN 2017

UITP Member, Early Bird                                    EUR 664

UITP Member                                                      EUR 880

Non-member, Early Bird                                      EUR 824

Non-member                                                        EUR 1104

Group UITP member (4 persons or more)          EUR 624

Group Non-UITP member (4 persons or more)  EUR 764

Fees include:

·         Training materials

·         Coffee breaks, lunches and 1 official dinner

·         Transportation during the Technical Visit (if any)
 

Payment:
A debit note/invoice for payment of the registration fee shall be sent to you by another email within 2 working days. Your participation will only be confirmed when we receive the full payment before 07 March 2017.  Should you opt to pay via credit card, the confirmation email will be sent to you after successful fee collection.

By Bank Transfer: a debit note/invoice for payment of the registration fee shall be sent to you within 2 working days.

By Credit Card: confirmation email will be sent to you after successful fee collection.

**Registration fees are transferable to another employee of the same organization but it is non-refundable. No cancellation refund will be made.

 

Practical information: 

Training Venue

MTR Academy- Hung Hom Centre
MTR Hung Hom Building, 1/F, 8 Cheong Wan Road, Hung Hom, Kowloon

Visa application

It is the sole responsibility of the participant to take care visa application.  Please contact your local travel agent or embassy for travel visa to Hong Kong if necessary. Visas are at the discretion of immigration.

Recommended hotels in Hong Kong

Please mention UITP in order to enjoy the special rate when you request for booking, contact hotel directly for any enquiries, confirmation, cancellation or amendment. All rates are applicable for reservations subject to room availability. All rates are subject to Service charge (10%) and prevailing government tax (if any). Hotel reserves the right to change without prior notice.

·         Park Hotel Hong Kong (www.parkhotelgroup.com)
Address: 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon
Contact person: Ms. Christine Wu, Tel no: (852) 2731 2187, Email: christine.wu@parkhotelgroup.com

Room Type

Per Room Per Night

Superior Room

HK$850

Deluxe Room

HK$1,200

Not included breakfast, The above rates are subject to 10% service charge per room per night.

·         Kowloon Shangri-La, Hong Kong (http://www.shangri-la.com/hongkong/kowloonshangrila/)
Address: 64 Mody Road, Tsim Sha Tsui East, Kowloon‎ 

Contact person: Ms. Cindy Leung, Tel no: (852) 2833 9421, Email:
cindy.leung@shangri-la.com

Room Type

Per Room Per Night

Deluxe

HK$1,800

Deluxe Side Harbour View

HK$2,000

Not included breakfast, the above rates are subject to 10% service charge per room per night

Speakers: 

Professor C K MAK, Honorary Professor of Civil Engineering Department, The University of Hong Kong
Professor Mak is a Civil Engineer by profession and a career civil servant in the Hong Kong Government. He retired in 2010 after 37 years of service during which he had served as Head of the Railway Development Office,Project Manager in the Territory Development Department, Director of Highways and Permanent Secretary for Development in charge of the works policies and the Public Works Program. He has also taken up teaching assignments in the University of Hong Kong, the HK Polytechnic University, and the Chinese University of HK. He was awarded Honorary University Fellow by the University of Hong Kong in 2011, and by the HK Polytechnic University in 2012.

Paul GWYNN, Managing Director, INIT Asia-Pacific, Singapore
Paul has Degrees in Electronic Engineering and Maths plus a MBA from the University of Sheffield and a Masters in International Business Strategy from ICG. He has over 40 years of experience in developing rugged mobile technologies – in both military and civilian applications. Paul is currently Managing Director of INIT Asia-Pacific based in Singapore. INIT is the Germany-based leading supplier of integrated telematics and ticketing solutions for public transport worldwide. Paul has been a member of the UITP for the last 13 years, for 4 years he was the Chair of the UITP ITSI committee and member of the UITP Policy Board. He is currently Chair the UITP Cyber Security Working Group who are developing UITP strategy and policies framework for members.

Alok JAIN, Managing Director, Trans-Consult Asia Limited, Hong Kong
Prior to joining KMB in 2013, Alok worked as a director of MVA Asia Ltd. and Trans-consult Asia Ltd. where he was involved in the design and planning of various transport infrastructure projects in the Middle-east and Asian regions. Having been in Hong Kong for close to 20 years, Alok spent over half of this time with MTR Corporation / KCR Corporation holding various positions in Engineering, Finance, Operations, and Marketing. He was also a nominated director of Octopus group of companies. With several publications to his credit including contribution to a book on best practices in railways operations and management, he is a regular speaker on multi-modal integration, metro operations, and public transport pricing. Alok is a Civil Engineer with postgraduate in Transportation Engineering and an MBA.

Kaan YILDIZGOZ, Director of Training, UITP, Belgium
With the responsibility of all capacity building activities of UITP, he lectured in more than 25 different countries and organised training programmes in 40 countries with participants from 90 countries. He worked as Customer Loyalty & CRM Director of Turkish Airlines, Quality & Corporate Development Director and Advisor to General Manager in Metro Istanbul. Mr. Yıldızgöz involved several consultancy projects with his consulting firms Urbanfra in Turkey and Mosaic International in Dubai. He worked for consultancy projects for organisations like B&H (Bosnia and Herzegovina) Airlines, Iraq Ministry of Transportation, IETT Istanbul, Istanbul Metropolitan Municipality, Kayseri Ulaşım etc. 
Andy YIP, General Manager of International Business, Octopus Cards Ltd, Hong Kong
Mr. Yip is responsible for business development and expansion of the Octopus system overseas, as well as managing the operation of existing Octopus interests and projects in New Zealand, Hungary, the Netherlands, Dubai, and the United States. He has solid experience in the banking, technology and payment industries. Before joining OHL, Mr Yip was the Head of Product Operations, APAC of PayPal. Prior to that, he had assumed different management roles at HSBC and Google. Mr. Yip holds a Bachelor of Science degree in Computing Science from Simon Fraser University, as well as a Master of Business Administration degree from China Europe International Business School (CEIBS).
 
Eric YEUNG, AFC & SAMS Engineering Manager, MTR Corporation Ltd, Hong Kong
Mr. Yeung is responsible for design and other technical matters of fare collection system in operation, and he is a Chartered Engineer by profession and currently leads a team of about 50 professional engineers. Mr. Yeung began his career in ticketing system since 1993, he acted as a Lead Designer for implementing Octopus System in Hong Kong for MTR until 1997. In 2007, when 2 railway companies in Hong Kong were merged, he played the role of System Architect (for MTR) to implement the 2 separated ticketing systems into one integrated system. Mr. Yeung acted as technical leader for upgrading the single journey ticketing systems for Airport Express Line (2008) and Metro Lines (2013) from a magnetic based to a smart card based system. Mr. Yeung serves as a member of UITP’s Information Technology and Innovation Commission since 2013.

Hideo SAITO, Deputy Manager, International Relations Department, Tokyo Metro Co., Ltd, Japan.
Hideo Saito joined Tokyo Metro in 2004. In his early career, he gained experience in Railway Business as well as Public Relations. Since becoming Deputy Manager in the Business Promotion Office in 2013, he was involved in introducing new services for increasing tourists from abroad. In his current position since 2016, he is engaged in the communication with other rail operators worldwide, and overseas business of Tokyo Metro. 

Partners: 

Local Partner:

Backed by over 35 years of experience in advanced railway operations and management in Hong Kong and overseas, the MTR Academy, a wholly owned subsidiary of MTR Corporation Limited, aims to share MTR’s competence and experience with railway operators and authorities worldwide to pursue a common set of goals for service excellence and sustainable operations.

The vision of the MTR Academy is to be a globally recognised railway management and engineering centre of excellence that offers high quality programmes for MTR people, the Hong Kong community and the railway industry in the Mainland of China and overseas.

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