This month on uitp.org, we’ve decided to focus on the issue of security on public transport.
What do we talk about when we talk about security on public transport?
Good question. Often, when people think of security on public transport networks, they tend to think of terrorism, but that’s only one part of it. Here at UITP, when we talk about security on networks, a key focus is the day-to-day operation of service and the efforts to make public transport an attractive, pleasant and secure experience for everyone.
Public transport networks are generally safe, but they are also very open and crowded which makes them vulnerable to criminal activity and difficult to protect.Security threats that aim to harm the public transport system and/or its users and staff and can take a number of forms; from anti-social behaviour, vandalism and aggression. UITP recognises that security is an essential part of quality customer service. The feeling of security is one of the most important considerations for passengers, and customers who do not feel safe and secure may choose to no longer use public transport. Apart from passengers, these issues also affect staff, which makes them less happy in their jobs.
Reducing crime, and the fear of crime
Public transport companies must take security seriously and be seen to be doing so, by balancing human factors, technologies and procedures to reduce crime and the fear of crime. This month we will be bringing you reports from the front lines of public transport security, from emerging threats to risk assessment, and from emergency response to graffiti. Stay tuned.