UITP Academy is launching the training program on Bus Operation Excellence between 18-20 June 2024 with Regional Training Center, New Jersey Transit.
This training is a comprehensive program meticulously tailored to equip bus operators, with the essential skills and knowledge required for optimal performance.
Participants delve into the intricacies of route navigation, timetable management, rostering, and vehicle maintenance. They gain expertise in crafting efficient schedules and adhering to precise timetables, ensuring that services run smoothly, and passengers’ needs are met promptly.
With a focus on excellence, this training program fosters a culture of continuous improvement in public transportation, making it safer, more efficient, and customer centric.
Here’s what you will learn…
Understand how technology and data management can help optimizing your operations.
Allow exchange of knowledge by tapping on UITP’s international expertise on-the-ground experiences
Learn from the experts on planning and executing of Bus operations to enable resources optimization and customer services excellence.
Provide participants with knowledge on adapting to the new normal and running the Bus business efficiently.
Present and discuss benchmark the best practices adapted in the region and internationally around the world on bus planning and operations.
Provide a conducive platform for networking and cross-learning opportunities and interaction amongst the participants.
A top-level methodology
Get inspired by our trainers, understand the main concepts and learn from successful best practice.
Participate in interactive plenary sessions with introductions by course leaders, presentations by trainers and open discussions with participants.
Challenge your practical knowledge on electric bus operation and maintenance.
Address the topic from an international perspective, enriched by different cultural approaches and points of views.
Benefit from a unique exchange of knowledge and experience between professionals
UITP Training Programs and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.
Who is it for?
Staff from bus transport operators or authorities responsible for the planning & scheduling, operation
Staff from the industry worldwide involved in the market uptake in this area: ITS companies, software developers and vehicles manufacturers.
Professionals from bus planning operations, engineering, and finance departments
Professionals interested in obtaining a wider and international perspective on this topic and eager to learn more from best practices worldwide.
Inspiring trainers
All UITP trainers are top level transport and mobility professionals with extensive experience in public transport and operations from different regions of the world. In addition, UITP invites guest speakers to illustrate specific solutions, practices and case studies.
Programme
Expectation Analysis
Session 1
Overview of the planning and scheduling process and the main parameters involved.
What objectives we want to achieve and what do we perceive as good planning?
Introduction to NJ TRANSIT’s Bus System
How the service is structured, and how it is operated.
Scheduling process for a NA agency
Objectives and competing goals during the planning the network
Importance of the location of operating facilities and organizational structure
Break
11:00–11:30
Session 2
EN 13816 International Public Transport Service Quality Standard
Service Quality Management
Measurement or Service Quality
Impact of the network design and route planning on the efficiency and flexibility of the planning of operations.
Network design may have also an impact on the time-table design when routes needs to be coordinated or synchronized.
Managing disruptions and impacts to service quality.
KPIs and Monitoring of service performance
Customer Activity Cycle
Lunch
12:30–13:30
Session 3
The effect of labor union agreement context and how you need to think that through
Depot dispatching and managing the day to day to root the network discussion on the day to day realities.
Shortages in bus driver availability
Role of part-time drivers in cost reductions and service stabilisation
Improving the gender participation
Training the drivers as customer service champions
Drivers at the frontline of post-covid recovery
Driver security & safety
Break
15:00–15:30
Session 4A
What are zero emission buses and their basic components,
Vehicles
Infrastructure
Adopting E-bus technology and Charging Infrastructure and integrating it into your operations,
Basics of network planning for zero emission buses,
Key aspects of electric and hydrogen bus technologies for structuring your fleet procurements and infrastructure design,
Case Study: Procuring and Specifications of Electric Buses
16:30–17:00
Session 5
Case Study: KPIs used across the globe for bus operations excellence.
Monitoring and evaluation practices*
Success factor for PTO’s
Key Performance Indicators, KPIs
Performance Indicators PIs
Performance monitoring for different elements,
RAM Parameters
KPI For Performance Monitoring
Mtbf, Mdbf, Failure Rate, Fleet Availability
Defining KPIs for different activities,
Monitoring maintenance, operations, customer and finance by KPIs
Building your own KPIs within the organization
Break
10:30–11:00
Session 6
Condition Based Maintenance
Predictive Maintenance and Fleet Management
Procurements And Warehouse Managements
Purchase Orders And Flow of Parts
Maintenance And Operational Planning
Work Orders And Flow
Man-hour And Work Load Planning
Lunch
12:30–13:30
Workshop 1: Timetable Design
13:30–14:30
Workshop 2: Vehicle Planning-Rostering
14:30–15:30
Break
15:30–16:00
Workshop 3: Maintenance Planning/Rostering
16:00–17:00
Summary & Outcome of the Workshop
17:00–17:30
Session 8
Managing and staffing a mixed fleet bus depot (diesel, CNG, Hydrogen, BEBs).
Depot retrofit and construction is one of the critical step for bus operations affecting investments and operational efficiency and managing partially upgrading/fully upgrading.
Break
10:00–10:30
Session 9
Improving the culture within an operations group
Customer-orientation of staff
ISO 10002 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Involving employees in decision-making can increase current employees’ satisfaction and attract new employees
Lunch
12:30–13:30
Session 10
Identifying and disseminating practices and technologies within a transit agency,
Adopting best practices and creating new initiatives,
Incorporating new technologies in your operations.
Examples of new practices and technologies agencies are adopting and how they managed transitions.
Break
15:00–15:30
Session 11
Global Trends in Industry.
Discussion on what to expect in the future based on international examples of trends, technologies, and practices.
What do the attendees expect to see or want to see implemented in the future? How are they implementing and what are the challenges?
