E-Market Update - COVID-19 Restarting Public Transport with Customer Service Excellence

  • Webinar
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14:00 CET
  • Online


To help advance the sector during these challenging times, UITP and Messe Karlsruhe is running a series of regular E-Market Update Webinars with leading industry suppliers creating innovative solutions. All of which you’ll be able to meet this December at IT-TRANS in Karlsruhe, Germany on 1-3 December 2020. 

Webinar Agenda

COVID-19 -  Restarting Public Transport with Customer Service Excellence
Start time: 11 August @ 14:00 CET, Berlin
Duration: 90 Minutes

In the fifth webinar of the series, we'll be joined by leading industry experts who will be sharing their insights and solutions for customer service excellence in order to restart public transport

The public transport sector is striving to recover from the impact of COVID-19 on service and ridership. Operators and authorities are implementing different strategies to bring back lost ridership, and at the same time, ensuring safe travel conditions for riders. Public transport operators are planning different marketing campaigns to build rider confidence.

Organisations are also piloting many tools, using AI, big data and complex algorithms to provide customer experience and service.

These include: loyalty programs, customer service robots, chat bots, real-time passenger information and seamless payment options

This webinar will focus on some of the solutions created by leading industry experts to achieve service excellence and customer experience

Our Guest Presenters:

The Post-Corona Passenger Economy: How a Cool Passenger Experience Creates New Revenues
Aviv Frenkel, Co-Founder, CEO, Enroute
Restarting Public Transport with AI based Video Analytics
Oskar Haller, CEO & Founder, Isarsoft
BONNsmart: Bankcards and the Future of Ticketing
Manfred Troll, Global Sales Account-based Ticketing, Scheidt & Bachmann GmbH
How to Re-engage with Travellers by Creating Targeted Reward Systems and Improve the Understanding of Multimodal Passenger Flows
Fabien Sauthier, Managing Director, Motiontag
Technology for Rebuilding Passenger Trust
Antonio Carmona, General Manager, International – Ticketer
Making Public Transport Feel Safe Again
Michael Blijden, CEO, Mdina Media

This E-Market Update Webinar is free of charge to attend and open to all. 

Register Online

What is IT-TRANS?

IT-TRANS is the leading Conference and Exhibition where the sector meets to exchange, discuss and invent IT Solutions, and to drill down into the issues such as artificial intelligence, autonomous mobility, mobile ticketing, on-demand mobility and more.  Welcoming over 7,000 visitors and hosting 270 exhibitors, IT-TRANS takes place in Karlsruhe, Germany - Europe's third largest IT cluster and its internationally known dual system trams. 

This year is will take place from 1-3 December 2020

Learn More on the Official Website.




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