Training for Managers in Public Transport 2015 - 2016 Module 3: Vienna


  
  
 
 
  • Training
17/04/2016
Add to Calendar
20/04/2016
Vienna
  • Austria

About: 

The UITP Training Programme for Managers in Public Transport is a yearlong course composed of three main modules (taking place in Birmingham, Mexico City and Vienna) and additional online sessions organised between the modules. 
 
Click here to see the programme of Module 1 in Birmingham
Click here to see the programme of Module 2 in Mexico City
More information on our E-Learning Sessions is available here
 
Objectives
  • Broaden your knowledge and understanding of global mobility issues and benefit from a comprehensive overview of public transport systems worldwide;
  • Gain an insight into the main challenges facing the public transport sector; 
  • Analyse and discuss the latest trends and developments in the sector with experienced public transport experts and professionals from different parts of the world;
  • Develop a professional network of international contacts and facilitate exchange of experience with your peers and experts 
Our Methodology
UITP offers a yearlong learning programme 
  • Interactive classroom sessions through sharing of theory and professional practice by experts and participants 
  • Urban Mobility Group Assignment 
  • Site visits with focus on innovation in each city
  • E-Learning modules with Transport Experts 
  • Mentoring support throughout the course 

Programme Structure

Target audience
  • High-potential managers with daily responsibilities in the administration, operation or maintenance of a public transport network.
  • Newcomers in the public transport sector or transport professionals looking to have a broader and international insight into the sector.
  • Applicants are persons eager to learn from others but also to share their knowledge and experience. Networking is a key aspect of this course.

UITP is offering E-Learning sessions in the form of Virtual Class Rooms to ensure a closer link between participants and with UITP over the whole course length. We are offering, as a complement to the three classroom sessions: 

  • A virtual introductory session in small groups before the first module to kick-off the training, ask questions, make a mutual presentation, and discuss participants’ expectations. This will also help UITP to better understand the profile and expectations of participants and facilitate trainers to meet these needs.
  • Two customised virtual classroom sessions between the three modules and delivered by a transport expert. The topic of these sessions is chosen by participants. 
All sessions will last approximately one hour and will be customized to adapt to time zones and participant’s availability. 
 
Participants recommend this programme
 
"Expand your vision and concrete possibilities fulfilling your experience in P.T. and increase the best practices for your company in a very friendly and constructive environment"
Stefano Vallani, ATV Verona, Italy
 
"It is a rare opportunity to work closely with a network of transport professionals from around the world and to have time to substantively discuss topics as wide-ranging as operations, policy, finance, public relations and human resources. The program was excellent in that it provided a forum for exchange of information and practices in both formal and informal contexts"
Sally Librera, MTA New York City Transit, USA
 
"This course gives an overview of the main topics relevant to PT professionals in 3 modules and in different locatins. This is a great opportunity to build an international network of PT professionals."
Stephane Kodeck, STIB Brussels, Belgium
 

 

Speakers: 

 
All our trainers are top-level transport and mobility professionals with extensive experience in public transport management and operations from different regions of the world. They are carefully selected; receiving methodological support on training and continuous performance monitoring through an evaluation system. 

Confirmed trainers (more to come !)

Didier van de Velde, TU-Delft and Director at inno-V, NL
Laurence Fourcade, Head of Knowledge Management, Keolis, FR
Beat Mueller, Director International Market, Postauto Schweiz, CH
Thomas Kritzer, Head of Department Security and Service, Wiener Linien, AU
Sandeep Shingadia, Head of Scheme Development, Centro, Birmingham, UK
Laurent Dauby, Director of Rail, UITP
Kaan Yildizgoz, Director of Training, UITP
Adrien Moulin, Training Manager, UITP

 

Programme: 

Module 3 in Vienna: Customer-oriented management

Sunday 17 April

Evening: Welcome reception

Monday 18 April

Corporate management and business strategies

  • From a production to a service industry: Changing culture
  • Structure of public transport companies: from traditional functional structures to service-oriented structures
  • Quality and performance management
  • How to translate a corporate strategy into operational terms

Human resources management

  • The human resources context
  • Human resources in public transport – What does it mean ?
  • Customer-orientation of staff
  • Current debates and hot topics: recruitment, motivation, training, reward, diversity, absenteeism, etc.

Delivering sustainable development through public transport

  • The three pillars of sustainable development: economy, society and environment
  • Sustainable futures: the challenges ahead
  • Relevance of sustainable development to public transport
  • The business case for sustainable development: organisational development, resource use and cost-effectiveness, competitive advantage
  • Mainstreaming sustainable development: examples of achievements worldwide

Evening: Free

Tuesday 19 April

Marketing and communication

  • Defining a marketing strategy
  • Marketing to increase revenues and reinforce customer satisfaction
  • Presentation of successful marketing approaches
  • Branding and communication

E-ticketing

  • The technology: How does it work?
  • Advantages and disadvantages
  • Open or closed systems
  • Examples of check-in systems and check-in/check-out systems
  • Trends (NFC, EMV, ID-based ticketing)

Travel information

  • Why customers need travel information
  • How to meet the endless variety of travel information needs
  • Different types of users, services and information
  • From collective to individual travel information through on-line platforms

Evening: Graduation ceremony and networking dinner

Wednesday 20 April

  • Presentation of results of the project assignment
  • Local host session and site visit in Vienna
  • Conclusions & Evaluation of the training programme

 

* UITP reserves the right to make amendments to the programme or any related activity 

Registration: 

Selection process: a limited number of trainees for a more fruitful exchange

The number of trainees is limited to about 25 persons and the following criteria is used to select the right participants:

  • Only applicants demonstrating fluency in English will be accepted. Phone discussions will be conducted if necessary
  • Applicants holding a position in the middle management with daily responsibilities in the administration, operation or maintenance of a public transport network.

UITP will endeavour to select a gender and geographically balanced audience according to the applications received.

NB: It is the vast experience that a diverse group of managers from all over the world brings to the classroom that makes our training programme unique. Participants must be aware that taking part in such a programme requires some commitment and time before and during each module: reading material, doing some research work, collaborating with other students between modules, joining E-Modules, etc.

 

Registration deadline: 6 September 2015

 

Click here to register

 

Please contact Adrien for more information:

Phone: +32-2-433 31 54

 

Participation fees (whole programme)

  UNTIL 24/07/2015 AFTER 24/07/2015
Member EUR 3,690 EUR 4,590
Non member - EUR 5,790

VAT not applicable for this programme

 

Cancellation policy

Participation fees include: Training instruction, E-Learning sessions, on-site visits in each city, Meals, coffee breaks and evening receptions as mentioned in the programme, all training material.

  • Cancellation can be made free of charge provided that it is received in writing by 30 September
  • UITP will deduct 50% of the applicable registration fee (less applicable bank charges) provided that your cancellation is received in writing by 20 October at the latest.
  • Please note that no deduction can be made after this date and the registration fees are still due, even in case of no show.
  • You may nominate another person from the same organisation at any time without penalty.

 

Practical information: 

Contact Person
 
Adrien Moulin
Training Manager
 
International Association of Public Transport - UITP
Rue Sainte-Marie, 6
B-1080 Brussels – Belgium
Phone: +32-2-433 31 54

Speakers: 

 
All our trainers are top-level transport and mobility professionals with extensive experience in public transport management and operations from different regions of the world. They are carefully selected; receiving methodological support on training and continuous performance monitoring through an evaluation system. 

Confirmed trainers (more to come !)

Didier van de Velde, TU-Delft and Director at inno-V, NL
Laurence Fourcade, Head of Knowledge Management, Keolis, FR
Beat Mueller, Director International Market, Postauto Schweiz, CH
Thomas Kritzer, Head of Department Security and Service, Wiener Linien, AU
Sandeep Shingadia, Head of Scheme Development, Centro, Birmingham, UK
Laurent Dauby, Director of Rail, UITP
Kaan Yildizgoz, Director of Training, UITP
Adrien Moulin, Training Manager, UITP

 

Partners: 

 
Vienna
 

Hosted by

 

Vienna is a city of contrasts – a city rich in history, but also full of lively and dynamic young districts. Due to its location in the centre of Europe, Vienna has always played an important role in European and global history. Today, Vienna is not only known for its historical buildings, extensive parks and cultural heritage, but also for its famous citizens. A variety of musicians and artists have lived in Vienna, such as Johann Strauß, Wolfgang Amadeus Mozart and Gustav Klimt.

In 2015, for the sixth time in a row, Mercer ranked Vienna as the city with the highest quality of life worldwide. This is also due to its public transportation system. Wiener Linien, as the city’s public transport provider, makes significant efforts to constantly enhance service offers. Vienna’s underground system is therefore continuously being extended and modernised. The most recent development was the extension of the underground line U2 to Seestadt in 2013. The extension of the U1 to Oberlaa will be completed in 2017. In 2014, plans for a U5 line were announced and construction work is intended to start in 2018. Wiener Linien constantly strives to ensure accessibility for everyone. All underground stations and trains as well as all buses in Vienna provide full access for handicapped passengers. Over 50% of all trams in Vienna are already accessible for wheelchair users and, with new tram trains being delivered over the coming years, this percentage will increase further.

In 2014, over 930 million passengers used public transport in Vienna. At 39%, Vienna has one of the highest percentages of travellers in Europe using public transport as their favoured mode of transportation. The inexpensive annual ticket for 365 euro is certainly one reason for this. The Viennese annual and single tickets are some of the cheapest available in comparison to other European cities.

 
 
                        
 

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