UITP Academy is launching an online course together with our Asia-Pacific Regional Office and Shenzhen Bus Group Co., Ltd. on Post-Pandemic: how to ensure Safe Mobility and bring-back Passengers starting on 17th November 2020 and ending on 25th November 2020.
The course will take place over 2 weeks which includes 5 interactive online sessions.
The training aims to provide attendees with an overview of countermeasures and good practices helping public transport organisations to manage through and recover stronger from the COVID-19 pandemic.
The training and all training materials will be provided in English, and Simultaneous Interpretation (SI) from English to Chinese will be provided in this online training.
The challenges experienced by public transport organisations
Countermeasures for adapting operations and making best use of available resources
Strategies to regain trust and confidence among staff and passengers
The workshops will discuss options to address the economic and business impact of the pandemics in order to create more resilient organizations for the future.
Why choose an online course?
Interact with public transport professionals from across the world
Be time efficient, with 5 sessions over a 2 week timespan
Flexibility to join the sessions from any location in the world, at work or at home
A top level methodology
Get inspired by our trainers, understand the main aspects of how to ensure safe mobility and bring-back passengers
Participate in interactive plenary sessions with introduction by course leader, presentation by trainers and open discussion with participants
Challenge your practical knowledge on post-pandemic strategies
Address the topic from an international perspective, enriched by different cultural approaches and points of views
Participate in practical exercises and case studies
Benefit from a unique exchange of knowledge and experience between professionals
Exchange experiences and discuss key topics during a workshop in smaller groups
Who Is It For?
Senior and mid-level management responsible for strategy, finance, operations, business development and customer service in public transport authorities, operators and service delivery partner organisations
Experienced professionals as well as newcomers to the field, who are interested in obtaining a wider perspective on how to ensure safe mobility and bring-back passengers in public transport and wish to learn from international best practice
Programme
Mr. Joe MA, Deputy General Manager, Shenzhen Bus Group Co., Ltd., China & Chair of UITP Taxi and Ride-hailing Committee
Ms. Andrea SOEHNCHEN, Consultant, Transfortis, The Netherlands
Ms. Sue CHAN, Head of UITP Asia-Pacific Regional Office, Hong Kong
Moderator: Ms. Andrea SOEHNCHEN, Consultant, Transfortis, The Netherlands
Panelist:
Mr. Joe MA, Deputy General Manager, Shenzhen Bus Group Co., Ltd., China
Mr. Alok JAIN, Managing Director, Trans-Consult, Hong Kong
Ms. Andrea SOEHNCHEN, Consultant, Transfortis, The Netherlands
Physical distancing & PPE: guidelines, measures implementation, control and enforcements
Contactless ticketing, automation & other technical solutions to ensure safe urban mobility services
New design of stations and vehicles
Mr. Alok JAIN, Managing Director, Trans-Consult, Hong Kong
Occupancy monitoring
Demand Management
Shifting the peak
Promote active mode
Flow Management / Management of stations & networks
Mr. Louis MA, Security Expert, Consultant, Trans-Consult, Hong Kong
Emotional well-being and personal resilience of drivers and frontline staff, how this influence the perception of service users
Crowd psychology of passengers/general public and how this influence the outcomes of safety and security affecting the service users and your operations
Action, Reaction, Interaction, inter-reaction: How this operator – service users interphase affects the outcomes of incidents
How to utilise the above to turn passengers into your allies
Mr. Jacky CHENG, Senior Director, Sales & Marketing, Avalon SteriTech Limited, Hong Kong
Ms. Andrea SOEHNCHEN, Consultant – Transfortis, The Netherlands; and Mr. Joe MA, Deputy General Manager, Shenzhen Bus Group Co., Ltd., China
Restoring passengers’ trust: communication and marketing
Protecting & motivating workforce: internal communication, teleworking, social dialogue
The role of social media
Mr. Joe MA, Deputy General Manager, Shenzhen Bus Group Co., Ltd., China
Moderators:
Ms. Andrea SOEHNCHEN, Consultant, Transfortis, The Netherlands; Mr. Joe MA, Deputy General Manager, Shenzhen Bus Group Co., Ltd., China; and Mr. Alok JAIN, Managing Director, Trans-Consult, Hong Kong
Short term Economic Impact & Financial response
Benefit from Stimulus Packages
Governance and contractual framework
Long term impact on infrastructure investments
Session 4B: Group Presentations
09:30–10:00
Mr. Long YANG, Head of Operations Management Department, Xiangyang Bus, Xiangyang Public Transport Group Co., Ltd., Hubei, China
Moderators:
Ms. Andrea SOEHNCHEN, Consultant, Transfortis, The Netherlands; Mr. Joe MA, Deputy General Manager, Shenzhen Bus Group Co., Ltd., China; and Mr. Alok JAIN, Managing Director, Trans-Consult, Hong Kong
Improve intermodality including integration with active modes and on demand service
Resilience of urban mobility
Convert to cleaner and more sustainable technologies and operations
Trainers
Joseph Ching Yuen MA
Business Development Advisor
SAPTCO, Saudi Arabia
Andrea SOEHNCHEN
Consultant
TRANSFORTIS Events & Academy Services, Netherlands
