Public transport networks are susceptible to a range of incidents, which can impact service and need to be prepared for and managed. From accidents to weather events to terrorist attacks, incidents can range from the relatively minor localised routine emergency to the full-scale crisis and everything in between.
Planning and practicing response is sound practice to ensure business continuity and a resilient network. Training is essential in order for staff to have the skills necessary for the issues they face.
And when something happens, a coordinated and well-managed response is essential.
The aim of this training programme is to provide participants with the necessary knowledge and tools to create or benchmark their emergency preparedness and response plans.
The programme includes case studies from experienced networks, as well as a table-top exercise in emergency response.
Learning objectives
Learn to construct a comprehensive security concept
Practice emergency response with a table-top exercise
Benchmark your practices and tools with your peers
Discover best practices from Asia and Europe
Who is it for?
Security managers
Safety managers
Operations managers
Other public transport professionals engaged in emergency preparedness, security, safety, crisis management, risk managers from public transport operators and authorities
Professionals from other sectors with an interest in exploring emergency preparedness from the point of view of public transport (e.g. first responders, private security companies, suppliers)
Experienced professionals as well as newcomers to the topic
A good level of English is a compulsory requirement to attend the training
Why choose an online course?
Interact with public transport professionals from around the world Be time efficient, with 7 sessions over a 2-week timespan Flexibility to join the sessions from any location in the world, at work or at home
Inspiring Trainers
Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in the safety, security, crisis and crowd management.
A Top-Level Methodology
Get inspired by our trainers, understand the main concepts and learn from successful best practice
Participate in interactive plenary sessions with introductions by course leaders, presentations by trainers and open discussions with participants
Challenge your practical knowledge on emergency preparedness and response
Address the topic from an international perspective, enriched by different cultural approaches and points of views
Participate in workshops allowing you to apply to a concrete case the main principles and tools learned
Benefit from a unique exchange of knowledge and experience between professionals
UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.
Programme
Welcome & Opening Session
10:00–10:30
This session will set the scene for the training programme, explaining the basic terminology along with objectives and elements of security concepts that form the backbone of emergency preparedness and response plans.
This case study will demonstrate a practical approach towards security challenges.
Risk assessment is a fundamental preparatory step in securing a PT network. This module introduces a security risk assessment methodology specifically developed for public transport security. Moreover, it is fully compatible with a general risk management approach and in line with ISO 31000 series.
Introduction of methodology
Context analysis and calibration of risk assessment matrix
Relevant assets and safeguards
Risk assessment process and results
Based on scenarios and through a practical exercise, participants conduct a security risk assessment of a selection of PT assets and taking into account a variety of security threats.
Prevention is key to avoiding security problems in PT systems, but when prevention fails- a clear plan needs to be in place to deal with any emergency or crisis. Response plans need to define roles and responsibilities during incidents and clarify procedures and protocols to be followed, also in coordination with external parties, such as emergency responders and law enforcement agencies.
Crisis management organisation
Stakeholder roles and cooperation
This case study will demonstrate a practical approach towards security challenges.
Security is often considered a cost factor only, buts surveys show that passengers consider feeling safe an important precondition to actually use public transport. As staff can combine security and customer service tasks they are very efficient and contribute substantially to customer friendliness in public transport. The session focuses on:
Safe and secure operating environment
Balancing security and customer service
Insider threats
Terrorist activity has targeted public transport systems as vulnerable assets in the recent past and needs to be considered a serious threat. It cannot be addressed by governments alone- it is a collective responsibility, where all stakeholders play a role to support authorities and police. This training programme outlines the role operational staff can play and how to encourage their cooperation by:
Understanding the differences between activism and extremism
Recognizing vulnerabilities and suspicious behavior
Actions to take regarding concerns or potential security situations
Large events represent special security challenges, also in public transport. While safety considerations require to balance the system capacity with the expected numbers and flows of passengers, there is also a need to be prepared for the psychological challenges of a diverse crowd incl. cultural differences, emotions and potential conflicts. The training will explain:
Objectives of crowd management and stakeholder involved
Cultural differences affecting passenger behaviour
Passenger routing and channeling inside the PT system
Passengers guiding and filtering around Pt stations
This case study will demonstrate a practical approach towards security challenges.
When the Crisis Cell gets activated, time is of the essence. The team has to assemble, monitor the situation, understand the challenge, take decisions and protocol them. A clear understanding of everybody’s role and responsibility is key an efficient incident response. The session will present a set-up and moderation process for crisis cell meetings that is based on good practice and previous experience of PT organizations.
The news about incidents is now spreading faster than ever. A speedy and well-prepared communication policy has to be in place to avoid rumors, speculations and reputational damages of any company. This session includes:
Communication policies and strategies (role of staff, messages to be prepared)
Internal and external communication
Reputational management
Role-play, informing the press and answering questions
Do’s and don’ts
Time is a key factor in responding to any incident. Speedy and well-informed decisions help to coordinate available resources and limit or contain any damage to the extent possible. This session is essentially a table-top exercise testing the response skills and capacities in the context of an incident in a realistic context.
Participants learn to understand their role within a crisis response organization, to take decisions under stress and to continuously re-evaluate the situation as the events unfold. The exercise involves:
Simulation of realistic incident scenario
Real-time escalation of events
Re-establishment of service operation
Lesson’s learned
The current global Corona pandemic is demonstrating the vulnerability of societies towards a highly contagious virus. Travel restrictions and lock-downs imposed by governments worldwide also seriously impact urban mobility and public transport. This module looks into:
Special challenges of crisis management in a pandemic
Counter measures focusing on health and safety
Business continuity
Exit strategies and lessons learned so far
Wrap-up and Q&A
11:00–12:00
Trainers
Alok JAIN
CEO & Managing Director
Trans-Consult Ltd., Hong Kong SAR, China
Antonio VALENTE
Director of Security and Surveillance
Metropolitano de Lisboa, Portugal
Edgar LAURENS-FONSECA
Security Strategy & Research Manager
RATP, France
Andrea SOEHNCHEN
Consultant
TRANSFORTIS Events & Academy Services, Netherlands
