Aigerim SARI
Introduction
One of the main challenges for public transport operators and authorities is to offer an excellent service that meets the changing needs of passengers and exceeds their expectations.
This training programme will enable participants to broaden their knowledge and understanding of the importance of service excellence and quality management. Drawing on successful examples from around the world, the course will cover a range of key practices for maintaining an effective quality management system and will demonstrate the use of various advanced innovative technologies to improve service quality. The course will also be designed to meet the specific needs and situations of Eurasia and aims to teach a multitude of aspects, combining theoretical learning, best practices, and workshops.
The course follows the standards of:
- ISO 13053-1 & 2: Quantitative Methods in Process Improvement — Six Sigma
- ISO 29990: Learning Services for Non-Formal Education and Training
What You Will Learn
- Expand your knowledge and perspective on service quality and excellence by learning and sharing experiences with professional leaders.
- Understand the importance of service quality management in public transportation.
- Summarize the key practices necessary to maintain a service quality management system through a quality policy, procedures, audits, and reports.
- Understand how new technologies and digitalization contribute to service excellence.
- Improve service quality by applying employee satisfaction and advanced innovative tools.
Who is it for?
- Transport professionals who want to get more out of the data they have, whatever their field of expertise, from operations management to public transport planning, marketing, and strategic decision-making.
- IT and business analytics professionals who want to expand their experience directly related to data collection, processing, and analysis.
- Professionals interested in gaining a broader, more international perspective on data collection and use in public transport.
- Experienced professionals, but also newcomers to the sector from local transport authorities, public transport operators, or the supply industry.
A good level of English is a mandatory requirement for attending the training.
Programme
* UITP reserves the right to make amendments to the programme or any related activity at its discretion.
Methodology
- Participate in interactive plenary sessions with presentations, case studies, workshops, and open discussions.
- Challenge your thinking about how you generate, use, and organise your data.
- Apply the principles and processes you learn to build a robust business intelligence environment for your company, city, or network through case-based workshops.
- Share your knowledge and experiences with other participants in smaller groups.
UITP Training Programs and all related processes are certified for ISO 21001: 2018 – the standard for Educational organisations – Management systems for educational organisations.
What Material Do I Receive?
By attending this training, you will get:
- Presentations and training notes
- Certificate of Participation
How does it work?
This is a 3-day classroom course with presentations, case studies by trainers, discussions with the audience, and workshops.
Morning and afternoon sessions include coffee breaks and lunch breaks.
The course will be conducted in English.
Pricing
|
Until 10 April
|
From 11 April
|
Groups
4 or more persons
|
|
|---|---|---|---|
|
UITP Member |
€1,375 |
€1,850 |
€1,290 |
|
Non Members |
€1,775 |
€2,450 |
€1,690 |
|
€975 |
€1,375 |
€950 |
|
|
€1,225 |
€1,700 |
€1,150 |
Practical Information
Venue
Istanbul Metro Academy Centre (at Yenikapi Hub Station)
Aksaray Mahallesi, Gazi Mustafa Kemal Pasa Caddesi,
Yenikapi Metro Istasyonu Fatih/Istanbul
Accommodation
Crowne Plaza Harbiye 5* :
Bozkurt, Dolapdere Cd. No:161, 34375 Şişli/İstanbul
T: +90 (0212) 291 60 80
Point Hotel Taksim 5* :
Kocatepe, Topçu Cd. No:2, 34437 Beyoğlu/İstanbul
T: +90 (0212) 313 50 00
Radisson Blu Hotel Istanbul Ottomare 5*:
Kazlıçeşme, Abay Cd No: 223, 34020 Zeytinburnu/İstanbul
T: +90 (0212) 939 45 00
Radisson Hotel İstanbul Harbiye 4* :
Harbiye, Cumhuriyet Cd. No:46, 34367 Şişli/İstanbul
T: +90 (0212) 261 17 83
Novotel Zeytinburnu 4* :
Kazlıçeşme, Kennedy Cad. No:56, 34025 Zeytinburnu/İstanbul
T: +90 (0212) 414 36 00
Cvk Taksim Otel 4*:
Gümüşsuyu, Sıraselviler Cd. No:11, 34437 Beyoğlu/İstanbul
T: +90 (0212) 393 40 00
Taxim Hill Otel 4* :
Gümüşsuyu, Sıraselviler Cd. No:5, 34437 Beyoğlu/İstanbul
T: +90 (0212) 334 85 00
Travel
From Istanbul Airport (IST)
By Metro (Recommended for Speed & Reliability)
Take the M11 Metro Line from Istanbul Airport in the direction of Kağıthane.
At Kağıthane Station, transfer to the M7 Line towards Mecidiyeköy.
At Mecidiyeköy Station, transfer to the M2 Line towards Yenikapı.
Get off at Yenikapı Metro Station. The venue (Metro Akademi) is just a 5-minute walk within the Metro Station
Travel time: approx. 65–75 minutes.
By Airport Shuttle (Havaist)
Take the Havaist Shuttle directly to Yenikapı.
The shuttle stop is right next to Yenikapı Metro and Marmaray Stations, a short walk to the venue.
Travel time: approx. 45–60 minutes, depending on traffic.
By Taxi
A taxi from Istanbul Airport to Yenikapı takes about 40 minutes.
From Sabiha Gökçen Airport (SAW)
By Metro (Recommended)
From Sabiha Gökçen Airport, take the M4 Metro Line towards Kadıköy.
At Ayrılık Çeşmesi Station, transfer to the Marmaray Line.
Take Marmaray towards Halkalı and get off at Yenikapı Marmaray Station.
Follow the underground passage to Yenikapı Metro Station and walk to the venue (5 minutes) within the station.
Total travel time: approx. 65–80 minutes.
By Havabus Shuttle
Take the Havabus Shuttle to Taksim.
From Taksim Metro Station, take the M2 Line directly to Yenikapı.
Exit at Yenikapı Station and walk a few minutes to the venue.
Total travel time: approx. 70–90 minutes.
By Taxi
A taxi from Sabiha Gökçen Airport takes about 60 minutes.
Contact Us
Have a question about this training programme? Contact our team if you need any additional information on this event.
Organisers
UITP Academy
Register Now
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