Navigation on this site is not optimized for your browser

Please use a recent version of Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to get the most out of the experience.

Find a modern browser
Hero picture

Diversity and Inclusion in Public Transport

15 > 30 Jun. 2021
Online, 10.00 CEST time (UTC+2)
Organiser Logo



Public transport is the backbone of cities and impacts the daily lives of all its users. For many social groups, it is their sole access to education, employment, leisure or healthcare and active participation in society depends on the safe usage of public transport. Therefore, passengers show very diverse demographic and social backgrounds: In most cities more than half of passengers are women. Low-income groups often solely rely on public transport. People with reduced mobility need a highly accessible transport system. There is an increasing variety of ethnical backgrounds among passengers, particularly in large urban centres. For public transport companies this means that it is not only about finding the right skills, but also reflecting the diversity of social groups and demographics in their customer segments.


Furthermore, gender balance and the employment of women in public transport play an essential role in diversity management: this is where inclusive policies can make the greatest difference, given the high share of women among customers against a relatively low share of women being employed by the industry.

Course objectives

  • Showing what benefits an inclusive environment can bring to the company not only as an employer but also to the millions of the customers it serves every day.
  • Understanding what diversity management is and what could be a business case for diversity
  • Provide an international perspective to the current political and social framework
  • Learn how public transport can increase diversity and attract more women as employees: HR policies, inclusive communications, monitoring policy etc.
  • Discuss and lean how to develop an attractive product for mobility that meets today’s lifestyles, needs and expectations
  • Broaden your knowledge and perspective on Diversity Management and Gender Balance by learning and sharing experience with professional leaders
  • Learn from international best practice: showcases from local operators and authorities

Why choose an online course?

  • Interact with public transport professionals from across the world
  • Be time efficient, with 7 sessions over a 3-week timespan
  • Flexibility to join the sessions from any location in the world, at work or at home

Target Audience

  • Staff from Human Resources department
  • Staff with managerial positions or team supervisors in Operations, Strategy, Planning or other departments
  • Diversity Managers starting their position or experienced diversity managers but eager to learn from international best practice
  • Decision Makers in Transport Authorities and Operators, staff from Strategic Management
  • The course is suitable for participants from companies worldwide.


  • Get inspired by our trainers, understand the main aspects of diversity management from theory and successful best practice
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
  • Challenge your practical knowledge in this professional field
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Inspiring Trainers

Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in the strategic, operational, and technological areas of public transport.

Join this online course
This website uses cookies

This website uses third-party website tracking technologies to give you the best experience, help us understand and continually improve how the site works, and to display advertisements according to users' interests. You consent to the use of our cookies by continuing to browse this website.

Cookies page
Show Details
Name Description
Core and Analytic Core cookies are essential for the website to function by allowing you to browse the website and use some of its features. Analytic cookies help us analyse how the site is used and allow us to perfect and improve your user experience. These cookies do not collect information that identifies you and are enabled by default.
Name Description
Functional These cookies allow a website to remember the user’s site preferences and choices they make on the site including username, region, and language. The data collected by these cookies are only used in connection with this website and cannot be used to track your browsing on other websites.
Name Description
Advertising These cookies track the surfing behavior of a user to a website and personalise your experience by showing you advertisements, offers, etc. tailored to your interests and preferences.