Fare and Non-Fare Revenue Management in Public Transport

Rachel has a BA (Hons) in Geography from University of Oxford and holds the inaugural Masters in Carbon Management from University of Edinburgh Business School. She is a Fellow of the Chartered Institute of Logistics and Transport.

Since graduating from Oxford, Rachel worked as a consultant beginning her career as a transport planner with WSP then worked for a start-up advising companies in the transport sector on how to reduce their carbon emissions. She then set up her own firm (Surbon Consulting) in the UK supporting transport operators such as Keolis, Go-Ahead, Serco and MTR on  business development and contract mobilisation  covering contract management, sustainability and customer experience. She has worked across all modes of transport: rail, metro, bus, ferry and cycle hire and more recently electric scooters. She set up a UAE branch of Surbon Consulting in 2017 and has delivered work in UAE, Qatar and Saudi.

She has been a member of UITP since 2015 and has found the conferencing and training courses offered by UITP extremely valuable. She has been an UITP trainer delivering training to TGA (Saudi), RTA (Dubai) and LTA (Singapore).

Guido Bruggeman is an urban transport expert with 40 years of experience. After he graduated in 1975 as a transport engineer at the Breda University of Applied Sciences in the Netherlands, he started his career at the Municipal Transport Company in Amsterdam.

In 2000, he joined the European Bank of Reconstruction and Development (EBRD) in London as an Urban Transport Specialist and was involved in many transport projects in Eastern Europe and the former Soviet Union. Since 2007 he is acting as an independent consultant and advising international clients on the planning, organization, regulation and operation of urban transport. Among others, Guido acts as project advisor for the World Bank and Asian Development Bank. He is also a Lead Trainer at the UITP Academy. As an international expert he has worked in over 30 countries worldwide.

Emre KIRAN based in Brussels at UITP Headquarters working as Head of UITP Academy. He has a global responsibility for Public Transport Trainings and increasing the efficiency of the trainings.

Mr Kıran worked as Head of Strategic Marketing Manager and led the Pricing, product management of Caterpillar and based in Istanbul Borusan Headquarter in his previous job.

M.Emre Kıran involved several projects when he was a Lean 6 Sigma Blackbelt like Global Parts Pricing Strategy, Efficiency in Fleet Management and Logistics optimisation in Europe-Asia Regions. Kıran has lectured service quality, process management and marketing in many different Caterpillar dealers’ territories. He has more than 13 years of experience in management, training and business development.

Muhammed Emre Kıran has graduated Industrial Engineering in Istanbul Technical University and completed postgraduate programme of “Leadership and Management” in Sabancı University. He also holds a Lean 6 Sigma black belt Certificate after finishing the Lean management in BMGI University, USA and Lean Six Sigma in CAT University, France.

Andrea Soehnchen is a graduated Civil Engineer, specialised in infrastructure and transport planning. She joined UITP in 2001 as a European Project Manager and built up UITP’s security related activities. She then worked some years for Securitas, a leading private security company, as Strategic Development Director in charge of the public transport segment.

As latest venture Andrea founded TransFortis, a consultancy aiming to help organisations develop sound innovation and business strategies enabling them to adapt to changes and disruptions of their business context.

In this capacity Andrea is now also supporting UITP as Manager of the Urban Mobility Open Payment Forum, as well as expert and trainer in the context of security, crisis management and business strategy.