Smart Door to Door Travel service to commuters
DMRC has introduced smart door to door travel facility through its app. Using this, commuter has to choose origin and destination only. First mile, middle mile transport modes are booked with single click and single payment.
About this Project
Delhi’s urban commuters earlier faced challenges reaching metro stations due to fragmented transport modes and inadequate last-mile connectivity.
DMRC addressed this through its integrated Door-to-Door travel solution, enabling commuters to book bike taxis and auto-rickshaws for first and last-mile journeys along with metro tickets in a single digital transaction through DMRC’s saarthi App.
The end-to-end solution enables integrated booking through unified payment platform and saves total travel time and cost.
Together, these measures promote safe, accessible, and sustainable travel, effectively bridging the gap between metro stations origin and final destinations while transforming Delhi’s urban mobility landscape and enriching overall customer experience.
Key Highlights
DMRC’s Smart Door-to-Door service and integrated MMI facilities creating a connected, user-centric transport ecosystem that leverages smart design, digital platforms and data-driven planning.
Facility like «Women-specific bike taxi service, SheRyds,» are redefining urban mobility by providing safe & reliable alternative for female commuters empowering society as a whole.
The Delhi Metro Sarthi App, serving as a MaaS platform, has 12 million users, providing unified payment and better trip planning across multiple transport modes, enhancing commuter experience.
Integration with last mile facility ensuring seamless travel and step free access for especially abled passengers for better accessibility. The initiative exemplifies DMRC’s commitment to smart, inclusive and eco-friendly transport.
Facts & Figures
- 1.5 million/day use the facility of smart door to door travel service, eliminating approximately 0.3 million vehicle trips. Customer satisfaction has enhanced from 90-96%.
- First- and last-mile integration has cut commuter travel time, reduced CO2 emissions by 25,000 tons annually and improved accessibility for all users.
- System is intelligent enough and it tries to allocate women riders to women commuters.
- These efforts promote inclusive, affordable, and sustainable mobility across Delhi.
