Emergency Preparedness and Crisis Management

Feyzullah Gündoğdu, UITP, Belgium  

Özlem Tatar, UITP, Belgium  

Andrea SOEHNCHEN, UITP Consultant  

This session will set the scene for the training programme, explaining the basic terminology along with objectives and elements of security concepts that form the backbone of emergency preparedness and response plans. Participants will understand different types of security challenges and get an overvioew of good practices to tackle these challenges.

Michal CIESLIK, Chief Security Officer, Wiener Linien

This case study will demonstrate the security concept, including how security is organised, training, procedures, and technologies as well as crisis management and emergency response.

Andrea SOEHNCHEN, UITP Consultant 

Security is often considered a cost factor only, buts surveys show that passengers consider feeling safe an important precondition to actually use public transport. As staff can combine security and customer service tasks they are very efficient and contribute substantially to customer friendliness in public transport. The session focuses on:

• Safe and secure operating environment
• Balancing security and customer service
• Insider threats

Michal CIESLIK, Chief Security Officer, Wiener Linien

This session will demonstrate how Wiener Linien has approached two recent and very distinct crisis situations:

• Management of COVID-19 in public transport and the operational implications
• Response to an attempted terror attack in Vienna in November 2020

Alok JAIN, Managing Director, Trans-Consult Lt, Hong Kong

Natural disasters are major events that affect human life. Earthquakes and water floods are two of them that impact public transport operations. Being prepared for natural disasters, successfully management of crisis management at the time of disaster and starting the interrupted public transportation service after the disaster are important issues that public transportation administrations should consider. While the resistance of public transport networks, infrastructures and operational buildings to disasters are the subjects to be taken into account during the project phase, the redundancy of control and management systems is also indispensable for public transport systems.

• Shuttle will be available for the dinner and please do let us know if you are joining

Andrea SOEHNCHEN, UITP Consultant  

Risk assessment is a fundamental preparatory step in securing a PT network. This module introduces a security risk assessment methodology specifically developed for public transport. Moreover, it is fully compatible with a general risk management approach and in line with ISO 31000 series.

• Introduction of methodology
• Context analysis and calibration of risk assessment matrix
• Relevant assets and safeguards
• Risk assessment process and results

Andrea SOEHNCHEN, UITP Consultant, Germany

Participants conduct a security risk assessment of a selection of PT assets and take into account a variety of security threats.

Alok JAIN, Managing Director, Trans-Consult Lt, Hong Kong

Large events represent special security challenges, also in public transport. While safety considerations require to balance the system capacity with the expected numbers and flows of passengers, there is also a need to be prepared for the psychological challenges of a diverse crowd incl. cultural differences, emotions and potential conflicts. The training will explain:

• Objectives of crowd management and stakeholder involved
• Cultural differences affecting passenger behaviour
• Passenger routing and channeling inside the PT system
• Passengers guiding and filtering around Pt stations

Andrea SOEHNCHEN, UITP Consultant  

The news about incidents is now spreading faster than ever. A speedy and well-prepared communication policy has to be in place to avoid rumors, speculations and reputational damages of any company. This session includes:

• Communication policies and strategies (role of staff, messages to be prepared)
• Internal and external communication
• Reputational management
• Role-play, informing the press and answering questions
• Do’s and don’ts

Andrea SOEHNCHEN, UITP Consultant

When the Crisis Cell gets activated, time is of the essence. The team has to assemble, monitor the situation, understand the challenge, take decisions and protocol them. A clear understanding of everybody’s role and responsibility is key an efficient incident response. The session will present a set-up and moderation process for crisis cell meetings that is based on good practice and previous experience of PT organizations.

Andrea SOEHNCHEN, UITP Consultant

Alok JAIN, Managing Director, Trans-Consult Lt, Hong Kong

Time is a key factor in responding to any incident. Speedy and well-informed decisions help to coordinate available resources and limit or contain any damage to the extent possible. This session is essentially a table-top exercise testing the response skills and capacities in the context of an incident in a realistic context.

Participants learn to understand their role within a crisis response organization, to take decisions under stress, and to continuously re-evaluate the situation as the events unfold. The exercise involves:

• Simulation of realistic incident scenario
• Real-time escalation of events
• Re-establishment of service operation
• Lesson’s learned

Sezercan Kaptan, Operation Director of T5 (Tram Line 5), Metro Istanbul

Metro Istanbul  

Feyzullah Gündoğdu, UITP, Belgium  

Özlem Tatar, UITP, Belgium

13:45                   Departing from Training Venue – Metro Academy, Yenikapı

14:00                   Visit to M7 – Operation Center (OCC)

14:30                   Visit to M7 – Maintenance Workshop

15:00                   Leaving the M7

15:30                   Visit to T5 –  Tram Line

17:00                   Visit to TF1 Piyer Loti – Cable Car & Coffee Break

17:30                   End of the Technical Visit and Departing to Hotels via Shuttle