Ticketing and Fare Management

Gerhard PROBST, Managing Director, Probst & Consorten, Dresden, Germany 

• Fundamental objectives of fare collection 
• Tariff structures, product range, fare levels, payment media 
• Strategic issues, regulatory and Institutional frameworks 
• Cost Coverage Ratio, Compensation and concessionary fares, Subvention, Funding Alternatives  

Gerhard PROBST, Managing Director, Probst & Consorten, Dresden, Germany 

• Setting Fare Principles, Price Setting, Affordability, Equity, Fare Elasticity 
• Fare Adjustment Mechanisms, Fare Adjustment Formula  
• Ticket and Fare integration, Revenue Distribution  
• Fare Products, Fare capping, Frequency-based discounts, Mileage service, Sales channels incentives, Time-of-day pricing, Minus ride system  
• Fare avoidance and fare evasion  

TBC

• Open-loop payment brings new roles and responsibilities for partners involved in ticketing and fare management. The session will highlight:
• Roles and responsibilities within the open-loop payments flow
• Interoperability, standards, certifications and recommended practices
• Risk management – roles and responsibilities

Manfred TROLL, Sales Account-Based Ticketing Scheidt & Bachmann 

• Concept of Account-based Ticketing 
• Advantages of account-based ticketing (system/infrastructure design; operational advantage and customer service advantages) 
• ABT as a way to enhance revenue yield from customers while providing more fulfilment to their lifestyle (a customer relationship management CRM tool) 
• Current practices around the world 
• Migrating from a traditional ticketing to ABT 

Andrea Soehnchen, Consultant TransFortis, Netherlands 

The session will give an introduction to open-loop payment and outline related activities and support available within UITP. It will focus on: 

• A general introduction to open-loop payment in public transit 
• Basic terminology and stakeholders involved 
• Introduction of the Urban Mobility Open-Loop Payment Forum 

Participants will be invited to highlight their expectations for the training day and share ambitions and challenges of their organisations with open-loop implementation. 

Manfred TROLL, Sales Account-Based Ticketing Scheidt & Bachmann 

Implementing open-loop payment has substantial impact on various ticketing system components. This session will outline: 

• The high-level system architecture, relevant technical requirements and needed certifications 
• Options and good practices for the integration of open-loop payment into existing systems 
• Basics for tariff engine configuration 

The session will introduce an implementation roadmap for open-loop payment and outline the initial steps transit agencies should take to prepare. It will cover: 

• Defining your strategic vision 
• Outlining your project concept 
• Clarifying your needs and expectations for procurement 

In 3 workshop sessions participants will have the chance to layout the first steps for their own open-loop payment implementation  

Session A – How to estimate the potential for open-loop payment?  

• Chosing the best model 
• Converting existing tickets into open-loop offers 
• Estimating your target audience 

Session B – How to outline your migration strategy 

• Replacement / upgrade policy for equipment 
• Options to integrate open-loop payment into existing ticketing systems 
• Open-loop impact on businesses process 

Session C – How to launch open-loop succesfully 

• How to get your teams ready 
• What public and passengers will need to know 
• How to make sure that nobody is left behind 

Sessions will run in parallel and take about 30 mins to ensure that participants can attend every session. 

TBC

• Implementing EMV payments in Account-Based Ticketing for improved efficiency and convenience 
• Using fare structures and approval schemes to ensure fair and transparent ticketing processes 
• Enabling concession fares for contactless EMV cards, making cutting-edge technology accessible to all passengers 
• Revolutionising account personalisation by leveraging a user-friendly online platform for the swift and convenient registration of concession rights 

Gero ZUBER, Transport and quality planning, Karlsruher Verkehrsverbund GmbH (KVV) 

This presentation highlights the groundbreaking features of the KVV regiomove app, a pioneer in transforming public transportation through advanced digital solutions. We will showcase how the app serves as a comprehensive intermodal and multimodal platform, effortlessly connecting different transportation modes to offer users a seamless travel experience. Key functionalities include its robust data protection measures, ensuring user privacy and security, and its mandator capability, which allows the platform to cater to multiple tenants efficiently. Learn how KVV regiomove is setting new standards in public transport by providing a scalable, secure, and user-friendly platform that is pivotal in driving the traffic transition towards a more sustainable and integrated mobility future. 

Georg-Maximilian MICHALSKI, Key Account Manager, INNIT, Karlsruhe 

• Introduction of Account-Based Ticketing for backend fare management 
• Enabled Open Loop payments via bank cards  
• Upgraded to new EMV and ABT-compatible devices 
• Integrated with 3rd-party apps and ID systems 
• Currents topics

Georg-Maximilian MICHALSKI, Key Account Manager, INNIT, Karlsruhe 

• Goal to enable contactless EMV payments across the entire VRR network by end of 2026 

• Transport operators within VRR have different starting points  

• Different approaches: paper and paperless solutions 

• Challenge to ensure interoperability across all providers for a seamless rider experience 

• Expand inspection and validation infrastructure to support cEMV and account-based tickets