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Knowledge Brief
publication

Investing in Technologies for Passenger Flow and Crowd Management

  • Global
  • Artificial intelligence
  • Crowd behaviour
  • Crowd management
  • Data
  • Information management
Passenger flow technologies

Improving efficiency & service quality

Public transport networks face a balancing act of meeting demand while ensuring passenger comfort. To avoid overcrowding and underutilisation, as well as generally improve efficiency, public transport operators can invest in technologies to leverage data and reduce unused capacity.

This Knowledge Brief follows on from the previous report “Improving passenger flow and crowd management: Through technology and innovation”, published in October 2022. With insights from UITP’s expert members across different committees, this brief contains best practices, strategies, and case studies on how to approach digitalisation to improve passenger flow.

Contents:

  • Business case: Exploring the benefits of managing passenger flow
    • Higher service quality and increased efficiency
    • Carbon footprint improvement
    • Return on investment in complementary services for retail and advertising
    • Passenger flow in timetabling and scheduling practices
    • Optimised responses to incidents and emergencies
    • Optimised operations
    • Provision of information to passengers
    • Integration of crowdedness data into multimodal mobility ecosystem
  • Business case: exploring the investments, integration, and operations in passenger flow and crowd management
    • Data sources
    • System integration
    • Data processing
    • Changes needed in business models & financing
    • Artificial intelligence
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