Emergency Preparedness and Crisis Management

Public transport networks are susceptible to a range of incidents, which can impactservice and need to be prepared for and managed. From accidents to weather events to terrorist attacks, incidents can range from the relatively minorlocalized routine emergency to the full-scale crisis and everything in between.  Planning and practicing response is sound practice to ensure business continuity and a resilient network.

Training is essential in order for staff to have the skills necessary for the issues they face. And when something happens, a coordinated and well-managed response is essential. The aim of this training programme is to provide participants with the necessary knowledge and tools to create or benchmark their emergency preparedness and response plans. The programme includes case studies from experienced networks, as well as a table-top exercise in emergency response.

• Learn to construct a comprehensive security concept
• Build sound emergency preparedness & response plans
• Learn the basics of crisis communication
• Define training needs for relevant staff
• Practice emergency response with a table-top exercise
• Benchmark your practices and tools with your peers
• Listen the best practices from globe  

• Get inspired by our trainers, understand the main concepts and learn from successful best practice
• Participate in interactive plenary sessions with introductions by course leaders, presentations by trainers and open discussions with participants
• Challenge your practical knowledge on emergency preparedness and response 
• Address the topic from an international perspective, enriched by different cultural approaches and points of views
• Participate in workshops allowing you to apply to a concrete case the main principles and tools learned
• Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

• Security managers
• Safety managers
• Operations managers
• Other public transport professionals engaged in emergency preparedness, security, safety, crisis management, risk managers from public transport operators and authorities
• Professionals from other sectors with an interest in exploring emergency preparedness from the point of view of public transport (e.g. first responders, private security companies, suppliers)
• Experienced professionals as well as newcomers to the topic

A good level of English is a compulsory requirement to attend the training.

Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in the safety, security and crisis management.