Discipline in Motion: The Kendo Spirit Behind Leadership
In this UITP Asia-Pacific spotlight interview, Shunzo Miyake, Senior Executive Officer and Director General of the International Affairs Headquarters at the East Japan Railway Company, reflects on his career trajectory and values.
Shunzo Miyake never imagined that his career would one day span the globe, when he joined JR East in 1990 after graduating from university.
At the time, few could have foreseen the railway industry in Japan evolving into a field with international dimensions. Yet, through his active participation in global conferences and leadership in overseas projects, Miyake has become a key figure in JR East’s international expansion.
After gaining experience in the Human Resources and Sales departments, Miyake took a bold step in 1994 by accepting a one-year assignment in London with IBJ International, where he worked as a trainee of bond trading and loan analyzing. He often reflects on this experience as a turning point in both his professional and personal life.
Upon returning to Japan, Miyake deepened his expertise in human resources and marketing—two pillars that have shaped his leadership style. In 2016, he transitioned once again into international business, where he has played a central role in expanding JR East’s global presence by building a third pillar as a global human resource.
Miyake’s journey is a testament to perseverance and effort, qualities honed over years of disciplined practice as 6th-dan in Kendo. The spirit of Kendo, which emphasizes mental strength, respect, and continuous self-improvement, continues to live on in his leadership style. His unwavering commitment and principled approach remain a driving force behind the company’s international ambitions.
#1 What inspired you to pursue a career in the public transport sector?
During my first and second years of university, I have experienced the era of the breakup and privatisation of the Japanese National Railways.
I was deeply impressed by how the organisation managed to revive itself despite the damage caused during the Japanese National Railways era. It was one of Japan’s most pressing political issues at the time, yet they successfully navigated the complex political processes to overcome it.
This transformation inspired me to join and become a part of JR East. Although I debated becoming a civil servant during my job hunting, I chose JR East as I preferred being a practitioner rather than a planner.
Since then, I’ve had experiences such as a trainee at a bank and involvement in the Suica business, but I’ve largely remained within JR East’s mobility sector up to this day.
#2 What is a stress buster for you?
I’m essentially on call 24/7, but I manage stress by attending kendo practice whenever I can. Beyond being an intense exercise, it’s fundamentally a form of spiritual discipline for Japanese people, so it’s extremely helpful for calming my mind.
#3 What keeps you motivated?
The tangible sense of doing work that benefits society and others is something I feel every day. Whether it’s the busy and chaotic rush hour, our customers being welcomed by our lifestyle solutions business, or the media attention that follows every move our group makes- I truly feel that we play a vital role in society.
This impact is made possible by the dedication of our staff. However, if any of them experience worries or dissatisfaction, the entire business suffers. My greatest joy comes from when seeing a staff member’s face light up when we resolve even one of their concerns or grievances.
#4 Which is a fond memory that you have in your career so far?
Being assigned to London as a finance trainee for a year when I was young definitely changed my perspective on many things. I had often heard that Japanese people were considered workaholics, but what struck me more was how many people around the world dedicate themselves to their work with overwhelming passion.
I was also deeply surprised by the unique ways Japan manages labor, business practices, and thinking- and the profound resilience found in Europe, including the UK.
Considering that my current job is about envisioning the future of public transportation and how a fully private company can operate independently, I’ve come to strongly believe that you should experience everything you can.
#5 What is your motto of keeping the morale of your team high?
When times are tough for everyone, I make it a point to step forward or reassure them that I will. My experience has taught me that the most dangerous thing a leader can do in adverse situations is run away or appear indecisive.
This is something you can only learn through experience; Neither books nor school can’t teach it. Difficult situations breed suspicion, speculation, and power struggles, so you need to cultivate an unshakable mind and the courage to face the headwinds.
