Navigation on this site is not optimized for your browser

Please use a recent version of Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to get the most out of the experience.

Find a modern browser
Hero picture
Action Point
publication

COVID-19 pandemic: Resuming public transport services post-lockdown

  • Latin America
  • Crisis management
  • Customer service excellence
  • Employment
Introduction

Resuming services during a global health pandemic

So far, the COVID-19 pandemic has placed over four billion people in lockdown. With mobility limited, it has drastically impacted public transport networks across the world. The impact has resulted in the decrease of farebox revenues (in some cities the reduction in patronage surpasses 90%) and brought with it additional costs to disinfect and implement physical distancing measures in public transport vehicles and infrastructure. It has also resulted in the reduction in industrial and service production, including the halt of activities and the decrease in turnover of the supply industry, and subsequent deaths and infections among public transport workers.

This Knowledge Brief provides an overview of what measures have been taken so far and 10 critical challenges facing the public transport sector. It is important to consider such aspects for resuming operations.

“The crisis has shown the vital role that public transport workers play by keeping continuity of the service and supporting essential services personnel.”
Access
exclusive resources
This website uses cookies

This website uses third-party website tracking technologies to give you the best experience, help us understand and continually improve how the site works, and to display advertisements according to users' interests. You consent to the use of our cookies by continuing to browse this website.

Cookies page
Show Details
Name Description
Core and Analytic Core cookies are essential for the website to function by allowing you to browse the website and use some of its features. Analytic cookies help us analyse how the site is used and allow us to perfect and improve your user experience. These cookies do not collect information that identifies you and are enabled by default.
Name Description
Functional These cookies allow a website to remember the user’s site preferences and choices they make on the site including username, region, and language. The data collected by these cookies are only used in connection with this website and cannot be used to track your browsing on other websites.
Name Description
Advertising These cookies track the surfing behavior of a user to a website and personalise your experience by showing you advertisements, offers, etc. tailored to your interests and preferences.