Navigation on this site is not optimized for your browser

Please use a recent version of Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to get the most out of the experience.

Find a modern browser
Hero picture
© Dan Freeman
Knowledge Brief
publication

Key insights into transforming the informal transport sector

  • Customer service excellence
  • Funding and financing
  • Integrated mobility
  • On-demand
Introduction

Transforming a sector which is vital for millions of people

Governments’ responses to the COVID-19 health crisis have had strong impacts on mobility, both on a local and global level. Public transport patronage has plummeted by 90% in some parts of the world, according to UITP’s COVID-19 Task Force, and the industry has been dramatically hit. The informal transport sector, which plays a major role in many cities worldwide, has been equally impacted.

This Knowledge Brief consolidates a detailed report and a series of three webinars that took place in the second half of 2020, giving a specific focus on the informal transport industry1. It highlights some of the characteristics, strengths and weaknesses, and reinforces the case for transforming informal transport.

Relevant case studies present practical experiences that have contributed to improving resilience and sustainability of informal transport for users, service providers and authorities. This paper identifies key insights and concluding questions that can help with understanding the necessary transformation process.

Discover our
Membership benefits
This website uses cookies

This website uses third-party website tracking technologies to give you the best experience, help us understand and continually improve how the site works, and to display advertisements according to users' interests. You consent to the use of our cookies by continuing to browse this website.

Cookies page
Show Details
Name Description
Core and Analytic Core cookies are essential for the website to function by allowing you to browse the website and use some of its features. Analytic cookies help us analyse how the site is used and allow us to perfect and improve your user experience. These cookies do not collect information that identifies you and are enabled by default.
Name Description
Functional These cookies allow a website to remember the user’s site preferences and choices they make on the site including username, region, and language. The data collected by these cookies are only used in connection with this website and cannot be used to track your browsing on other websites.
Name Description
Advertising These cookies track the surfing behavior of a user to a website and personalise your experience by showing you advertisements, offers, etc. tailored to your interests and preferences.