What’s in this Report?

Ticketing goes far beyond gathering revenues. Indeed, ticketing is key to offering passengers a seamless, end-to-end, and easily accessible journey.

How do we implement new ticketing technologies to unlock this vision, especially when it must be integrated into existing systems?

Explore recommendations built on outcomes from workshops, surveys, and discussions involving UITP and Smart Ticketing Alliance (STA) members.

Produced by UITP & STA.

Contents:

  • Challenges of ticketing
  • How ticketing enables MaaS
  • Key recommendations