Large events such as the Olympic Games, World Cups, and international expos bring global attention and major opportunities to host cities. They boost tourism, strengthen local economies, create jobs, and often accelerate important urban development projects.

Public transport is central to the success of any major event. Systems must accommodate a sharp increase in travel demand while still providing reliable service for daily commuters.

These events also create opportunities to introduce smart mobility tools such as integrated ticketing, real-time passenger information, and AI-supported crowd and operations management.

At the same time, cities must address challenges including financial pressure, social disruption, and environmental impact. Effective planning requires long-term vision, strong inter-agency coordination, and a clear focus on safety and cost control.

When managed well, hosting a mega event can enhance a city’s international image and reinforce its reputation as an innovative and livable destination.

This training program will explore over the course of 3 days the key challenges of planning and operating public transport for large events.

Participants will gain practical strategies, best practices, and real-world lessons to help them confidently manage similar situations in their own contexts.

What You Will Learn

  • Understand the impact of mega events on urban mobility
  • Identify key challenges in public transport operations for large events
  • Explore best practices from global case studies
  • Integrate technology and innovation into mobility planning for major events
  • Develop practical strategies for effective planning and execution

Who is it for?

  • Middle-management staff of public transport operators and authorities
  • Managers in planning and operations departments within public transport organisations
  • Safety and security managers and station operations staff
  • Event organisers and operations managers
  • Traffic management officials
  • Police and emergency services representatives
  • Professionals seeking a broader and more international perspective on managing large events in public transport
  • Senior professionals worldwide are welcome

Programme

Sue CHAN, Head of UITP Australia & New Zealand

  • Group Picture

Ice Breaker

09:15 09:45
Session 1

The Role of Transport Within the Event and Across the City
• Definition of mega events
• Type of events
• Approach to mobility
• Introduction to steps to planning and operational readiness steps

Tea Break

10:30 10:45
Session 2

Roles, Responsibilities & the Macro Planning Process
• Roles and responsibilities
• Interactions with main stakeholders
• Macro planning, milestones and deliverables

Session 3

Demand Categorization and Stakeholder Transport Service Levels
• Definition of client segments and stakeholders
• Internal organizational structure and coordination within the committee
• Types of services to be provided
• Notions of levels of services

Lunch

12:15 13:00
Session 4
  • Introduction
  • Major Event Considerations
  • Integrated Event Transport Overlay
  • Planning for Success
  • Short Case Studies:
    • 2022 FIFA World Cup – Qatar
    • 2026 FIFA World Cup – New York/New Jersey
    • 2026 FIFA World Cup – Kansas City
    • Glasgow Commonwealth Games 2026
  • “Lessons Learned” from these and other Major Events
Session 5

One size does not fit all
• “On” vs. “Off” street special events
• Partnering with regional transit authorities and charter companies
• Competing needs for curb space and venue real estate
• Navigating the security perimeter

Session 6
  • Games Enhanced Transit Service
  • Accessible service
  • Facility and Infrastructure enhancements
  • Wayfinding and signage
  • Contingency planning and readiness exercises

Tea Break

15:00 15:15
Session 7

Understanding Current and Future Mobility Supply and Assess Demand
• Planning process
• Approach to supply and demand
• Leveraging the existing transit network
• Competing modes
• Optimization and technical tool
• Define KPIs
• Conduct a post-event debrief
SETGO Special Event Playbook
• Planning, Delivery, After Action
• Supporting the entire journey experience

Session 8

Qualifying, Mapping, and Quantifying Demand
• When and why to conduct a demand study
• Appropriate tools and methodologies to be used
• Approach and key steps for conducting a demand assessment

Wrap-up, Takeaways & Quiz!

16:45 17:00

End of Day 1

17:00 17:00

A Top Level Methodology

  • Learn from experienced trainers, understand core concepts, and explore successful best practices
  • Participate in interactive plenary sessions led by course instructors, with presentations and open discussions
  • Test and expand your practical knowledge of large event management
  • Address the topic from an international perspective enriched by diverse cultural approaches and viewpoints
  • Take part in practical exercises and case studies
  • Benefit from a unique exchange of knowledge and experience among professionals

UITP Training Programmes and all related processes are certified for ISO 21001: 2018 – the standard for Educational organisations – Management systems for educational organisations.

Eurocert EQC International Logo
EQC Germany Logo
ISO Logo

Trainers

Stefano MANELLI

Partner & Director of Large Events
CITEC Mobility Solution
Italy

Conan CHEUNG

Chief Operating Officer
Los Angeles Metro
United States of America

David McCRAE

Vice President & Managing Director
TMS
United States of America

Sue CHAN

Head of UITP Australia & New Zealand
Membership & Global Operations
Australia
UITP Team

Pricing

Until 18 September
From 19 September
Groups
4 or more persons

UITP Member

€1,375

€1,850

€1,290

Non Members

€1,775

€2,450

€1,690

€975

€1,375

€950

€1,225

€1,700

€1,150

Practical Information

When and where?

All classroom sessions will start at 9:00am Brisbane Time (UTC+10).

Transport to the Rochedale Depot on Day 3 will be arranged with pick-up and drop-off point at the King George Square Busway Station. Detailed arrangement will be shared with participants by email in due course.

*UITP reserves the right to make amendments to the programme or any related activity at its discretion.

Hotel Recommendation

Mercure Brisbane King George Square
Address: Corner of Ann and Roma Streets, 4000 Brisbane (4 mins walk to the training venue for Day 1 and Day 2 at City Hall)

Adina Apartment Hotel Brisbane Anzac Square
Address: 255 Ann Street, 4000 Brisbane (6 mins walk to the training venue for Day 1 and Day 2 at City Hall)

What material do I receive?

  • Access to UITP MyAcademy Learning Management System (LMS)
  • Course materials (presentations and workshop documents) are made available to the participants
  • Certificate of Attendance

How does it work?

  • A 3-days classroom course with presentations and case studies by trainers, discussions with the audience and study tour
  • Morning and afternoon sessions including coffee breaks and lunch break
  • The course will be conducted in English

Contact Us

Have a question? Contact our team if you need any additional information on this event.

Sue CHAN

Head of UITP Australia & New Zealand
Membership & Global Operations
Australia
UITP Team

Organiser & Partner

Organiser

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