What’s in this Publication?

What defines the power of authorities to deliver quality public transport services?

The answer is robust governance which integrates systems and advances equity, sustainability, and space quality goals. But achieving this takes governance structures, mechanisms, institutional arrangements, and other policies. And in turn, that takes a set of conditions and prerequisites.

Explore what authorities need to deliver on passenger expectations.

Contents:

  • Success factors behind high-quality transport systems
  • 18 global case studies of public transport success
  • 3 pillars of service quality
  • 4 key recommendations for authorities