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Diversity and inclusion
UITP awards nominee

Diversity & inclusion training for public transport operators

IMDUT Yucatán

  • Diversity and inclusion
Elevator pitch
Across our public transport service, the top complaint is the driver's attitude towards users. The solution was to provide different awareness courses for drivers, on topics such as harassment prevention and inclusion for cyclists and people with disabilities.
Project description

One of the most common complaints among public transport users is the driver’s attitude. Therefore, we trained 444 public transport drivers through 11 courses on street harassment, including 7 practical and theoretical workshops focused on mobility and inclusion. Drivers learn about the vulnerability of pedestrians and cyclists and gain knowledge on the sustainable mobility pyramid.

Also, more than 200 bus operators trained in workshops where drivers “get into the user’s skin” by experiencing limited mobility in wheelchairs, visual impairment, motor disability, and difficulties that the elderly and cyclists face when travelling. This way, drivers get to experience what people go through daily so they can improve their service.

Innovative features

The activities of the workshops consisted of:

  1. Cyclists. Operators pedalled on stationary bikes as a bus passed by them.
  2. Harassment Prevention. Driver learned how to act and where to channel complaints in situations of harassment.
  3. Mobility barriers. Where operators use a wheelchair and cross a busy street.
  4. Motor disability. Operators used crutches to get on and off the bus.
  5. Route & visual impairment. Operators are blindfolded and given a cane to go around the street.
  6. The elderly. Operators used a foot strap to walk, get on and off the bus.

These workshops were held on busy avenues, so that citizens could see the operators in action.

Safe and inclusive public space

These workshops have contributed to constructing safe, inclusive public spaces free of violence and discrimination. By providing operators with the information and tools they need to detect street harassment, we contribute to creating a safe and welcoming environment for all public transport users. And finally, in promoting inclusion and equality, we also contribute to creating a more just, equitable, and inclusive society.

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