Navigation on this site is not optimized for your browser

Please use a recent version of Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to get the most out of the experience.

Find a modern browser
Hero picture

Business & Human Resources


A little background

An age-old conviction rings true in the business of public transport: only a satisfied employee can make a satisfied customer. Providing a motivating culture in which staff feel empowered, respected and valued within a company is essential to sustaining any business.

Creating an employer brand that recognises Corporate Social Responsibility is a big part of this, but implementing strong internal policies for a diverse and well-included staff is equally important. Internal policies should furthermore set a capacity-building framework that allows businesses to obtain, improve and retain the necessary knowledge and resources, while at the same time, enabling workers’ performance and engagement. To be engaged, employees must have proper working conditions, including a respectful work-life balance.

What do we do?

The success of public transport depends entirely on the strength of our workforce. UITP, we provide a platform of exchange among our members in a dedicated Business and Human Resources Management Committee, focused on the development of tools of knowledge in the area, particularly in the identification of the public transport job skills of tomorrow.

We also partner with labour and trade unions to provide recommendations and best practices to public transport businesses around the world, on how to properly motivate, train and recruit staff.

As Howard Shultz, Founder, and CEO of Starbucks, once said, “We are not in the coffee business serving people, but in the people business serving coffee.” The same is true for the business of public transport!


  • UITP

    Christel GOOSSENS

    BHRM Manager
    [email protected]
  • UITP

    Benjamin STEENS

    Officer - Knowledge & Innovation
    [email protected]
  • Committee Chair


    Julieta de Micheo Carrillo de Albornoz

    Director for Institutional Affairs and Corporate Social Responsibility
exclusive resources
This website uses cookies

This website uses third-party website tracking technologies to give you the best experience, help us understand and continually improve how the site works, and to display advertisements according to users' interests. You consent to the use of our cookies by continuing to browse this website.

Cookies page
Show Details
Name Description
Core and Analytic Core cookies are essential for the website to function by allowing you to browse the website and use some of its features. Analytic cookies help us analyse how the site is used and allow us to perfect and improve your user experience. These cookies do not collect information that identifies you and are enabled by default.
Name Description
Functional These cookies allow a website to remember the user’s site preferences and choices they make on the site including username, region, and language. The data collected by these cookies are only used in connection with this website and cannot be used to track your browsing on other websites.
Name Description
Advertising These cookies track the surfing behavior of a user to a website and personalise your experience by showing you advertisements, offers, etc. tailored to your interests and preferences.