Improving operational efficiency with the new TRAMS digital system

Objective

To eliminate waste and achieve lean business processes in multiple areas, from train operation planning to ridership and farebox analysis.

Problem

1. Managing train operation schedules efficiently to respond to dynamic passenger mobility needs
2. Any solution requires a lot of work hours to manage the schedule of train drivers and control centre crews, thus the question is how to manage each staff member’s daily process efficiently
3. How to create an improvement-based operational programme, including in analysis and strategy to maximises the data that we can get from ridership and fareboxes in real-time data reports.

Train Operation Planning (TOP) module

The TOP allows us to provide train diagrams and timetables that can be displayed on various media channels on a real-time basis.

Train Crew Management module

This helps to create reports and manage train driver activities from the sign-on meeting, including health tests, and assessment tests before duty, as well as during main duty, and until the sign-off meeting.

Cabin Ride permit module

Assisting train driver authorities to manage and control each work plan, which is required for staff to do their work in the driver’s cabin

Ridership module

This is a tool that was developed as a comparison tool to provide quality checks for ridership.

Farebox module

Its primary purpose is to provide a quality check for our ticketing system.

Reducing workhours on creating train operation schedules by up to 50%, or the equivalent of eliminating 8 hours of work. That simplifies the business process related to train operation management and has increased satisfaction by 40%. As well, passenger complaints related to train travel schedules have reduced 93%.

Moreover, we saw a 70% decrease in the time taken for closing revenue processes, such as validation and confirmation processing. That’s equivalent to 171.5 less hours of work! Equally, 67% less time was needed to request cabin ride permits, which makes maintenance work more responsive.

As well, we have seen a decrease in human error. Plus, the new modules are interoperable to other systems related to schedule information channels. Ultimately, the programme has provided plenty of data to support our wider programme and strategy to maximise the user experience.