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Nicola has grown and developed a team to be able to support the research, data, and analysis required to manage crime compliance activity on London’s transport network. This includes partnering closely with police throughout the capital to provide analytical insight, systems, and tools to support priorities, in addition to developing and delivering evidence-based policy and problem-solving.
This has meant short term research and analysis into factors most impacting customers and staff, and the short term operational responses to support this, as well as longer term strategic programmes to support data and manage performance through evidence based data and delivery.
Key areas include: Women’s safety, workplace violence, fare evasion, road safety, safeguarding, and hate crime.