Crowd Management in Public Transport


  
  
 
 
  • Training
20/11/2018
Add to Calendar
22/11/2018
Tokyo
  • Japan

About: 

Objectives 

  • Broaden your knowledge and perspective on crowd management in public transport by learning and sharing experience with professional leaders
  • Learn how to make planning and operations more efficient  with better crowd management
  • Understand the impact of new technology and software for easing the jams
  • Learn from best practice in Asia and Europe: showcases from local operators, authorities and the industry  

Target Audience 

  • Professionals from public transport planning and operations departments
  • Professionals working for transport authorities and operators 
  • Staff from security and safety departments
  • Other employees with particular interest in crowd management 
  • The course is suitable for participants from companies worldwide.  

Methodology 

  • Get inspired by our trainers, understand the main aspects of crowd management from successful best practice 
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants 
  • Challenge your practical knowledge in this professional field and the technology 
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views 
  • Participate to workshops allowing you to apply on a concrete case the main principles and tools learned 
  • Benefit from a unique exchange of knowledge and experience between professionals
 
 

 

Speakers: 

lnspiring Trainers 

Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in the strategic, operational and technological areas of crowd management in public transport.

Prof. Katsuhiro Nishinari, Head of the crowd management research center, The University of Tokyo, Tokyo, Japan   

 

 

 

 

Mr Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

 

 

 

 

Vincent Tan, Fellow, MTR Academy, Hong Kong S.A.R , Independent Railway Consultant/Specialist and Former SVP International Engagement, SMRT Trains, Singapore

 

 

 

Nobuhiro IWAMURA, Deputy Manager, International Affairs Headquarters, JR East

 

 

 

Haruka KABURAGI, Assistant Manager, International Affairs Headquaters, JR East

 

 

 

Manami SUSUTA, Assistant Manager, International Affairs Headquaters, JR East

 

 

 

Shigeaki ADACHI, Manager, Operation Department, Tokyo Metro

 

 

 

 

Hideo AKASHI, Business Department, Tokyo Metro

 

 

 

Programme: 

DAY 1 AM

Introduction to Training Programme & Welcome by UITP (10 min)
Welcome Adress by Tokyo Metro (10 min)

Mr. Toshihide Furuya, Senior Managing Director and General Manager of Corporate Planning Headquarters

Ice-Breaking & Expectations (25 min)
Alok JAIN Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong
 

Introduction to Crowd Management & Setting the Scene (60 min) 

  • Objectives of Crowd Management
  • Stakeholders for Crowd Management
  • Circulation concepts
  • Passenger characteristics
  • Passenger routing & Passenger Activity Map
  • Cultural differences affecting passenger behavior
  • Walking Speed & Side, Social Distance, Age Distribution, Disabilities, Waiting Time, Walking on escalators, Ride Comfort
  • Fruin Levels of Service’ (LOS) 
  • Terminology for People Flow Planning
  • Station Types & Platforms
  • Effects of a station’s surrounding area of a station on People Flow
  • Choosing Escalators, stairs or elevators  

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Jamology: Better Crowd Management for Better Mobility – I (90 minutes)  

  • What is “Jamology?”
  • Characterizing Jams: “Flow-density relation”
  • Modeling and understanding pedestrian flow congestion
  • WORK: Experiment on the Jamming and Flow-density relation 

Prof. Katsuhiro Nishinari, Head of the crowd management research center, The University of Tokyo, Tokyo, Japan

DAY 1   PM

Jamology: Better Crowd Management for Better Mobility – II (90 minutes)  

  • Easing the jams with “slower-is-faster (SIF) strategy” 
  • Characterizing Jams: ASEP and “Flow-density relation”
  • Traffic jam of vehicles on highway: Lessons for Public Transport
  • Pedestrian outflow from bottlenecks
  • Pedestrian flow and rhythm
  • Crossing of pedestrian flow
  • Congestion at a metro station  

Prof. Katsuhiro Nishinari, Head of the crowd management research center, The University of Tokyo, Tokyo, Japan

Crowd management with technology from East Japan Railway Company (90 minutes) 

  • ATOS(Autonomous decentralized Transport Operation control System)
  • Transportation structure(Through service with different lines in JRE or together with other railway operator’s line)
  • Tangible measures (Width of rolling stock, Boarding position sign)
  • Utilization of IoT(Visualization of congestion, Tablet, Big Data, Chat Bot, JRE App)
  • Early operation resume by ICT
  • Multilingual guidance robot
  • Other services and campaigns

Nobuhiro IWAMURA, Deputy Manager, International Affairs Headquarters, JR East

Haruka KABURAGI, Assistant Manager, International Affairs Headquaters, JR East

Manami SUSUTA, Assistant Manager, International Affairs Headquaters, JR East      

End of Day 1

DAY 2 AM     

Wrap-Up of Day 1 (15 min) 

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Modeling, Optimisation and Technology for Better Crowd Management (90 min) 

Alok JAIN, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Case Study: Experience from Tokyo Metro on Train Operation and Station Management (45 min+45 min)

  • Crowd management for train operation
    • principle and policy for the timetable at morning rush hour
    • Spreading congestion on train by changing stop position
    • Spreading congestion by the visualization of congestion
  • Crowd management for station operation
    • Campaigns as anti-congestion measures
    • Station improvement
    • Utilization of security guard

Shigeaki ADACHI, Manager, Operation Department, Tokyo Metro

Hideo AKASHI, Business Department, Tokyo Metro

DAY 2 PM

Optimum Pricing for Capacity Management (45 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Case Study Hong Kong: organising Bus during ‘Occupy Hong  Kong’ (45 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Group Work  (90 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

End of Day 2 

DAY 3 AM   

Wrap up of Day 2 (15 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Case Study: Singapore experience on Crowd Management, Station Improvement Planning. (60 min)  

  • Crowd management in day to day operation
  • Design considerations impacting crowd management
  • Staffing and Training

Vincent Tan, Fellow, MTR Academy, Hong Kong S.A.R., Independent Railway Consultant/Specialist and Former SVP International Engagement, SMRT Trains, Singapore

Case Study: Singapore experience on Crowd Management, Station Improvement Planning (75 min)

  • Technology impacting crowd management
  • Crowd management in events and major activities
  • Crowd management in train service disruption and major train service delay

Vincent Tan, Fellow, MTR Academy, Hong Kong S.A.R., Independent Railway Consultant/Specialist and Former SVP International Engagement, SMRT Trains, Singapore

Group Work Presentations

Moderate by Alok JAIN, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Closing Speech

Distribution of Certificates       

DAY 3 PM

TECHNICAL VISIT 
 
Local transportation by Metro (30-45 min)

Omote Sando station (90 min)

End of Day 3

Registration: 

 

Early Bird rate before 22 Sep 2018 (€)

After 22 Sep 2018 (€)

Member

1,210

1,610

Member  « developing nations »*

885

1,175

Non-member

1,635

2,170

Non-member « developing nations »*

1,095

1,465

Group UITP Member (4 or +)

1,130

Group UITP Member (4 or +) « developing nations »*

830

Group UITP non Member (4 or +)

1,520

Group UITP non Member (4 or +) « developing nations »*

1,020

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme.

Places allocated on a first-come, first-served basis. To register a group of 4 persons of more from the same organisation, please contact us.

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via MYLibrary (after the training)

Please note that the course fee does not cover the cost of air ticket and accommodation in Tokyo.

Participants are also required to make their own arrangements for airport transfers and daily travel from the hotel to the training venue.

Payment:

  • By Bank Transfer
    • A debit note/invoice for payment of the registration fee shall be sent to you within 5 working days.
  • By Credit Card
    • Confirmation email will be sent to you after successful fee collection.

Terms and Conditions

Please download our Terms and Conditions here.

Confirmed participants will be notified via email upon receipt of payment by UITP.

Your participation will only be confirmed when we receive the full payment before 6 November 2018. Should you opt to pay via credit card, the confirmation email will be sent to you after successful fee collection. 

**Registration fees are transferable to another employee of the same organization but it is non-refundable.

Check here the list of eligible countries.

Practical information: 

Training Venue

Tokyo Metro Comprehensive Learning and Training Center

4-4-15 Shinkiba, Koto-ku, Tokyo, 136-0082 Japan

〒136-0082 東京都江東区新木場4-4-15

Enquiries

Ms Karen Au

Email: karen.au@uitp.org

 

Speakers: 

lnspiring Trainers 

Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in the strategic, operational and technological areas of crowd management in public transport.

Prof. Katsuhiro Nishinari, Head of the crowd management research center, The University of Tokyo, Tokyo, Japan   

 

 

 

 

Mr Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

 

 

 

 

Vincent Tan, Fellow, MTR Academy, Hong Kong S.A.R , Independent Railway Consultant/Specialist and Former SVP International Engagement, SMRT Trains, Singapore

 

 

 

Nobuhiro IWAMURA, Deputy Manager, International Affairs Headquarters, JR East

 

 

 

Haruka KABURAGI, Assistant Manager, International Affairs Headquaters, JR East

 

 

 

Manami SUSUTA, Assistant Manager, International Affairs Headquaters, JR East

 

 

 

Shigeaki ADACHI, Manager, Operation Department, Tokyo Metro

 

 

 

 

Hideo AKASHI, Business Department, Tokyo Metro

 

 

 

Partners: 

Tokyo Metro Co., Ltd.

Share & Print: