CROWD MANAGEMENT IN PUBLIC TRANSPORT


  
  
 
 
  • Training
21/04/2019
Add to Calendar
23/04/2019
Dubai
  • United Arab Emirates

About: 

OBJECTIVES 

  • Broaden your knowledge and perspective on crowd management in public transport by learning and sharing experience with professional leaders
  • Learn how to make planning and operations more efficient  with better crowd management
  • Understand the impact of new technology and software for easing the jams
  • Learn from best practice in Asia and Europe: showcases from local operators, authorities and the industry  

TARGET AUDIENCE 

  • Professionals from public transport planning and operations departments
  • Professionals working for transport authorities and operators 
  • Staff from security and safety departments
  • Other employees with particular interest in crowd management 
  • The course is suitable for participants from companies worldwide.  

METHODOLOGY 

  • Get inspired by our trainers, understand the main aspects of crowd management from successful best practice 
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants 
  • Challenge your practical knowledge in this professional field and the technology 
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views 
  • Participate to workshops allowing you to apply on a concrete case the main principles and tools learned 
  • Benefit from a unique exchange of knowledge and experience between professionals
 

 


SPEAKERS: 

lnspiring Trainers 

Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in the strategic, operational and technological areas of crowd management in public transport.

 

 

 

 

Speakers: 

Mr Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Programme: 

Day 1

Introduction to Training Programme & Welcome by UITP (10 min)
 

Ice-Breaking & Expectations (25 min)
Alok JAIN Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong
 

Introduction to Crowd Management & Setting the Scene (60 min) 

  • Objectives of Crowd Management
  • Stakeholders for Crowd Management
  • Circulation concepts
  • Passenger characteristics
  • Passenger routing & Passenger Activity Map
  • Cultural differences affecting passenger behavior
  • Walking Speed & Side, Social Distance, Age Distribution, Disabilities, Waiting Time, Walking on escalators, Ride Comfort
  • Fruin Levels of Service’ (LOS) 
  • Terminology for People Flow Planning
  • Station Types & Platforms
  • Effects of a station’s surrounding area of a station on People Flow
  • Choosing Escalators, stairs or elevators  

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

 

 

 

Jamology: Better Crowd Management for Better Mobility – II (90 minutes)  

  • Easing the jams with “slower-is-faster (SIF) strategy” 
  • Characterizing Jams: ASEP and “Flow-density relation”
  • Traffic jam of vehicles on highway: Lessons for Public Transport
  • Pedestrian outflow from bottlenecks
  • Pedestrian flow and rhythm
  • Crossing of pedestrian flow
  • Congestion at a metro station  

 

 

END OF DAY 1

DAY 2 AM     

Wrap-Up of Day 1 (15 min) 

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Modeling, Optimisation and Technology for Better Crowd Management (90 min) 

Alok JAIN, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Case Study: Experience from  on Train Operation and Station Management (45 min+45 min)

  • Crowd management for train operation
    • principle and policy for the timetable at morning rush hour
    • Spreading congestion on train by changing stop position
    • Spreading congestion by the visualization of congestion
  • Crowd management for station operation
  • Campaigns as anti-congestion measures
  • Station improvement
  • Utilization of security guard

 

Optimum Pricing for Capacity Management (45 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Case Study Hong Kong: organising Bus during ‘Occupy Hong  Kong’ (45 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Group Work  (90 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

END OF DAY 2 

DAY 3 AM   

Wrap up of Day 2 (15 min)

Alok JAIN, Former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Case Study: Crowd Management, Station Improvement Planning. (60 min)  

  • Crowd management in day to day operation
  • Design considerations impacting crowd management
  • Staffing and Training

 

Case Study: Singapore experience on Crowd Management, Station Improvement Planning (75 min)

  • Technology impacting crowd management
  • Crowd management in events and major activities
  • Crowd management in train service disruption and major train service delay

Vincent Tan, Fellow, MTR Academy, Hong Kong S.A.R., Independent Railway Consultant/Specialist and Former SVP International Engagement, SMRT Trains, Singapore

Group Work Presentations

Moderate by Alok JAIN, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong

Closing Speech

Distribution of Certificates       
TECHNICAL VISIT 
 
 

END OF DAY 3

Registration: 

 

Until 15/02/2019

After 15/02/2019

Member

1210 €

1690 €

Member « developing nations »*

885 €

1235 €

Non-member

1635 €

2280 €

Non-member « developing nations »*

1095 €

1540 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact: dure.shewar@uitp.org

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library Mobi+ (after the training)

Terms and Conditions

Please download our Terms and Conditions here

Contact Person        Ms Dure shewar email:dure.shewar@uitp.org

 

Practical information: 

Venue: RTA Training Centre, 15th Floor Mariana Plaza, next to Dubai Marina Mall. 

 

Speakers: 

Mr Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation and Managing Director, Trans-Consult Asia, Hong Kong
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Share & Print: