Crowd Management in Public Transport

Crowd Management in Public Transport
  • Training
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  • France


Overcrowded public transport is becoming an increasingly common sight in cities across the world: cities and transport infrastructure in emerging countries are expanding massively and public transport is becoming increasingly attractive as a sustainable alternative to private car usage. This outburst of public transport usage creates significant crowding challenges in stations and vehicles. Safety is of course the most important concern, but crowd behaviours can also have significant impacts on operations, such as irregularities and delays, and affect the whole attractiveness of the public transport system. A decreased comfort level, longer travel time and psychological & emotional distress can also impact wider mobility patterns in cities and shift commuters to less sustainable modes.  

On the long term large infrastructural changes can be incorporated to increase the capacity, although this is not always possible. Hence, for the short term more flexible and cheaper crowd management measures must be applied. Effective crowd management is about managing expected and unexpected crowd occurrences. Taken into the context of urban mobility and public transport, the learning objectives of this course are threefold:

  • Understanding crowd dynamics in public transport and their measurement
  • Getting a deep insight into prevention of crowd management (through planning, risk assessment, communication)
  • Learning from theory and best practice on crowd control management

Interview with lead trainer: here's what you will learn


Reach your objectives

  • Broaden your knowledge and perspective on crowd management in public transport by learning and sharing experience with professional leaders
  • Learn how to make planning and operations more efficient with better crowd management
  • Understand the impact of new technology and software for easing jams
  • Learn from best practice in Asia and Europe: showcases from local operators, authorities and experts from consultancy and academia

A top level methodology

  • Get inspired by our trainers, understand the main aspects of crowd management from successful best practice
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
  • Challenge your practical knowledge in this professional field and the technology
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Participate to workshops allowing you to apply on a concrete case the main principles and tools learned
  • Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Who is it for?

  • Professionals from public transport planning and operations departments
  • Professionals working for transport authorities and operators
  • Staff from security and safety departments
  • Other employees with particular interest in crowd management
  • The course is suitable for participants from companies worldwide.

A good level of English is needed to attend this course.

lnspiring Trainers

Our skillful trainers are international experts and professionals with extensive experience and knowledge in crowd management.


Alok Jain, Managing Director, Trans-Consult Asia, Hong Kong
Katsuhiro Nishinari, Professor at the University of Tokyo, Japan

Catherine Delisle, Responsible of the Nudge Unit TRANSILIEN, SNCF, Paris, France

Marie Adam, Director, RER B, SNCF, Paris, France

Catherine Henot, Intermediary of Flux Management – Director of  TRANSILIEN Services, SNCF, Paris, France

Stefano Manelli, Director, CITEC Italy, Turin, Italy



Introduction to Crowd Management & Setting the Scene

  • Objectives of Crowd Management
  • Stakeholders for Crowd Management
  • Circulation concepts
  • Passenger characteristics
  • Passenger routing & Passenger Activity Map
  • Cultural differences affecting passenger behavior
  • Walking Speed & Side, Social Distance, Age Distribution, Disabilities, Waiting Time, Walking on escalators, Ride Comfort
  • Fruin Levels of Service’ (LOS)
  • Terminology for People Flow Planning
  • Station Types & Platforms
  • Effects of a station’s surrounding area of a station on People Flow
  • Choosing Escalators, stairs or elevators

Modelling, Optimisation and Technology for Better Crowd Management

Pedestrian and crowd flow modelling – Macro-, meso- and microscopic models – Mesoscopic models – Operational planning and sensitivity testing – Mobile operators and crowd management data – Artificial intelligence

Jamology: Better Crowd Management for Better Mobility

Jamming phenomena are seen in various transportation system such as vehicles on highway, pedestrians in stations and ant trails. We recently call this interdisciplinary research on jamming phenomena as "jamology". In this session, we first perform a simple experiment together to understand the important concept of "critical density", beyond which pedestrians shows inefficient and dangerous jamming flow. Then, some hints for attaining smooth mobility are discussed based on several observations and simulation results.

  • Easing the jams with “slower-is-faster (SIF) strategy”
  • Characterizing Jams: ASEP and “Flow-density relation”
  • Traffic jam of vehicles on highway: Lessons for Public Transport
  • Pedestrian outflow from bottlenecks
  • Pedestrian flow and rhythm
  • Crossing of pedestrian flow
  • Congestion at a metro station

Crowd management for train operations

  • Principle and policy for the timetable at morning rush hour
  • Spreading congestion on train by changing stop position
  • Spreading congestion by the visualization of congestion
  • Campaigns as anti-congestion measures
  • Utilization of security guard
  • Crowd management in train service disruption and major train service delay
  • Technology impacting crowd management
  • Crowd management in events and major activities

Station Design & Station Management for better Crowd Management

  • Crowd management in day to day stations operations
  • Design considerations impacting crowd management
  • Staffing and Training
  • Station Improvement Planning

Optimum Pricing for Capacity Management

Value of crowding in public transport – Measures of crowding – Levels of crowding – Perception variables – Penalty of crowding – Price and service differentiation

Case Study Hong Kong: organising Bus during ‘Occupy Hong Kong’

Case study & Experience sharing on crowd management in Paris (by SNCF and RATP)

  • Crowd management system and organisation during events at the Stade de France (RER B)
  • Nudge in crowd management: the case of Saint Lazare station (new ticket control machines)
  • Overview of action plans to improve crowd management on the TRANSILIEN network


20% VAT excluded

Until 18/09/2019

After 18/09/2019


1210 €

1690 €

Member « developing nations »*

885 €

1235 €


1635 €

2280 €

Non-member « developing nations »*

1095 €

1540 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

*Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact us: - Tel: +32 2 663 66 57

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • Training material: all presentations and support documents. Access to all training material via UITP's electronic library, MyLibrary (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Terms and Conditions

Please download our Terms and Conditions here.

Contact Person

Sunita Kelecom, Training Assistant, UITP Centre for Training,, Tel: +32-2-663 66 57

Practical information: 

Training Venue

Mass Transit Academy SNCF
Campus Rimbaud
10 rue Camille Moke (visitors access)
93210 Saint-Denis


  • RER: D - Stop Gare Stade de France - Saint Denis OR B - Stop Gare La Plaine - Stade de Fance
  • METRO: Line 12 : Stop Front Populaire OR Line 13 : Stop Carrefour Pleyel (+ Bus 139)
  • BUS: Line 153 : Stop Cornillon Sud OR Line 356 : Stop Saint Denis - ZAC Landy Nord OR Line 139 / 173 : Stop Wilson - De Pressensé - Avenue des Fruitiers


Participants are responsible for making their own hotel reservation.

Please find hereunder some hotels which are situated near the Gare du Nord and Gare de l'Est train station from which you can easily reach the training venue. 

Timhotel Paris Gare du Nord (***)
37 rue de Saint Quentin
75010 Paris- France
Tel.: +33 1 45 26 43 40

Hôtel Mercure Paris Gare du Nord La Fayette (***)
175 rue la Fayette
75010 paris
Tel : +33144898910

Ibis Styles Paris Gare de l'Est Chateau Landon (***)
1 et 3 rue de Château Landon
75010 Paris
Tel: +33 1 44653333

Holiday Inn Paris - Gare de l'Est (****)
5 Rue Du 8 Mai 45
75010 Paris
Tel.: +33 1 55260505


Alok Jain, Managing Director, Trans-Consult Asia, Hong Kong
Katsuhiro Nishinari, Professor at the University of Tokyo, Japan

Catherine Delisle, Responsible of the Nudge Unit TRANSILIEN, SNCF, Paris, France

Marie Adam, Director, RER B, SNCF, Paris, France

Catherine Henot, Intermediary of Flux Management – Director of  TRANSILIEN Services, SNCF, Paris, France

Stefano Manelli, Director, CITEC Italy, Turin, Italy



This training is kindly hosted by SNCF

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