The metro system is often a refugee for homeless people, drug addicts and drug dealers. Their presence raises questions of sanitation, security and also adherence to the rules. It also compromises customers and employees sense of security and generates a number of complaints.

The core business of public transport operators is running a network smoothly and efficiently. However operators also have to take into account the affects of passengers in order to keep a good frequentation on the network. To make networks more attractive, they must act on objective insecurity and also passengers feeling of security and insecurity.

This webinar will aim at discussing what measures companies take to deal with homeless people and drug addicts, what actions they can put in place and how do they cooperate with other organisms to tackle social exclusion.

Contact person: Anne Mordret :http://anne.mordret@uitp.org