On-demand buses and shared services

  • Training
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  • Germany


Demand-responsive transport services have been existing in formal as well as informal sector for a long time. The recent developments of communication and sensor technology have allowed such services to grow substantially in urban, sub-urban and rural areas. Demand responsive transport is a technology-driven shared transport service operated by a company with professional drivers with flexible schedule, and/or flexible stops and/or flexible routing. The key differentiation from traditional public transport is that services are provided as a response to demand from customers.

On-demand ridesharing offers the opportunity to enrich the traditional public transport offer and diversify the service portfolio, hence helping to attract new user groups who may currently be dependent on private vehicles. They are particularly useful where the cost of fixed route, fixed schedule services may be inordinately high in proportion to the demand such as sparsely populated areas or during odd times of the day. It can also be useful in first/last mile connectivity. For public transport operators, therefore, it could be a good opportunity to adopt new tools and new ways of working. Coordinating on-demand ride-sharing with scheduled public transport, for example through the pricing system or operational times, can result in a win-win proposition. This coordination is also key to keeping the sector relevant in context of the autonomous vehicle revolution. Furthermore, efficiently integrating on-demand ride-sharing options by building integrated mobility platforms such as MaaS would pave the way towards more sustainable urban mobility in the future in urban environment.

As there are multiple ways of delivering the on-demand ridesharing, there needs to be a “horses for courses” approach. The existing regulatory approach may also need to adapt. This training will contextualize such practices through a combination of theoretical and practical framework. The participants should be able to develop better understanding of the best practices, tools and solutions, as well as appraise themselves of the skill sets needed to put a similar framework in their organisation and cities.


  • Broaden your knowledge and widen your perspective on demand responsive transport by learning and sharing experience with professional leaders
  • Understand the suitability of demand responsive transport within a public transport network and its scenarios
  • Discuss the key ingredients for a successful deployment: from operational, infrastructure, technology and regulatory perspectives.
  • Get a hands-on experience by discussing during workshop the deployment of demand responsive vehicles
  • Learn from best practices in Asia, Africa and Europe


  • Get inspired by our trainers, understand the main aspects of demand responsive transport and learn from successful best practice
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
  • Challenge your practical knowledge in this professional field
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Participate to workshops and a technical visit allowing you to apply on a concrete case the main principles and tools learned
  • Benefit from a unique exchange of knowledge and experience between professionals

Target audience

  • Staff from bus and public transport planning departments
  • Strategy planners, mobility planners and land use planners
  • Professionals working on transport and urban policy
  • Professionals working for transport authorities, operators and consultancies
  • The course is suitable for participants from companies worldwide

A good level of English is needed to attend this course. 

Inspiring Trainers

Our skillful trainers are composed of international experts and professionals with extensive experience and knowledge in accessibility in public transport.

  • Alok Jain, Managing Director, Trans-Consult Asia, Hong Kong
  • Dr. Randolf Wöhrl, Head of Moovel on-demand, Moovel Group, Stuttgart, Germany
  • Ulrich Weber, Head Staff Unit Funding/EU Affairs at Stuttgarter Straßenbahnen AG, Germany

More trainers will follow soon.


Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation. Managing Director, Trans-Consult Asia, Hong Kong



Dr. Randolf Wöhrl, Head of Moovel on-demand, Moovel Group, Stuttgart, Germany




Ulrich Weber, Head Staff Unit Funding/EU Affairs at Stuttgarter Straßenbahnen AG, Germany



UITP reserves the right to make amendments to the programme or any related activity

Session 1: Urban form and suitability of demand responsive transport

Within urban mobility options, demand responsive transport offers a space-efficient flexible service.  Looking at it from a public transport point of view, different applications can be envisioned:

  • Complementing the public transport offer in time: During operational times where the demand is too low for higher capacity transport options e.g. evening & night times, Saturdays and Sundays.
  • Complementing the public transport offer in space: In certain low-density areas where demand is low, e.g. suburban or rural areas, industrial areas, etc.
  • Offering additional services: Either as a premium service or for special needs.
  • Replacement of inefficient public transport lines: Especially when low demand does not justify the use of large vehicles neither from an economical nor from and ecological point of view and aiming at providing better service for the customers.
  • Peak Shaving: Providing an intermediate door-to-door service during peak periods that could ease the pressure on trunk services.

Session 2: Design of a demand responsive system

What key elements need to be considered when designing a new system and service with demand responsive vehicles? From the fleet, to operational implications, infrastructure and technology, the deployment of the vehicles also depend on the chosen scenario that fit best. Will it be a scheduled based, route based or price based service?  The following aspects will be presented and discussed:

  • Fleet, from cars and large SUVs to vans, shuttles and buses
  • Organisational and operating framework
  • Staffing
  • Stopping locations 
  • Routing optimisation
  • Technological infrastructure 

Session 3: Regulatory perspective towards on-demand transport

The way demand responsive vehicles will be deployed also widely depend on how the market is organised and regulated, whether open or regulated with the use (or not) of competitive tendering. What does it imply for the business model of the services? In a regulated environment, how would service be allocated or licenced, service levels defined, monitored and KPIs defined? What does it imply for subsidies?

Session 4: Pricing and ticketing

Pricing and ticketing are key parameters in dictating the sustainability of demand-responsive transport services. Subsidy may or may not be provided depending on objectives of the city and its circumstances. Also, demand responsive transport is inherently a premium service where the cost of delivery would eventually be higher than regular public transport. How to measure demand for such services, people’s willingness to pay and then reflecting them into pricing and ticketing to offer a service that could become financially sustainable? Are there other opportunities to generate revenue beyond farebox revenues to offset the pressure on fares?

Session 5: Analytics and predictive planning

Fundamentally, a modern DRT system operates on a digital backbone and relies heavily on IoT sensors, high-speed communication and super-fast processing of data. Unlike traditional public transport operations where decision making is largely manual, DRT operations runs mostly on rule-based algorithms or on machine-learning tools. What are these tools and how they could be leveraged in creating an efficient DRT system? Analytics is also essential in review, monitoring and retgulatory control. The KPI frameworks and data repository management will be discussed.

Session 6: Demand-Responsive Public Transport - Stuttgart’s innovative On-Demand service (SSB and moovel Group) 

Joint presentation by SSB and moovel Group, and site visit to the SSB On-Demand operation and control center.

Part 1

  • Strategic reasoning behind creation of a DRT platform
  • Importance of PT and city partnerships
  • Key learnings from Flex Pilot phase
  • What the customers say

Part 2

  • Components of product and reflection in Squad organization
  • Most challenging aspects of product and technology implementation
  • Biggest sources of failure and how to fix them
  • The role of data science

In-depth case studies

Including: Stuttgart, Singapore, Cairo, Hong Kong.


The workshops will consist of a hands-on experience allowing participants to work in small groups and discuss the suitability of a demand-responsive service in their cities. Which service would be the most adapted? In which one would you invest?


19% VAT excluded

Until 18/02/2019

After 18/02/2019


1210 €

1690 €

Member « developing nations »*

885 €

1235 €


1635 €

2280 €

Non-member « developing nations »*

1095 €

1540 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact us: sunita.kelecom@uitp.org - Tel: +32 2 663 66 57

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library MyLibrary (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Terms and Conditions

Please download our Terms and Conditions here.

Contact Person

Sunita Kelecom, Training Assistant, UITP Centre for Training, sunita.kelecom@uitp.org, Tel: +32-2-663 66 57

Practical information: 

Training Venue

SSB-Veranstaltungszentrum Waldaupark
Friedrich-Strobel-Weg 4-6
70597 Stuttgart

Metro: Waldau (U7 - every 10 min.) - 12 min. travel time to central station


Participants are responsible for making their own hotel reservation.

Hotel Unger (****)
Kronenstraße 17
70173 Stuttgart
Phone: +49 711 2099-0

2 min. on foot from Metro Hauptbahnhof Arnulf-Klett-Platz (U7)

Kronenhotel (****)
Kronenstraße 48
70173 Stuttgart
Phone: +49 711 22510

5 min. on foot from Metro Hauptbahnhof Arnulf-Klett-Platz (U7)

Hotel Zur Weinsteige (****)
Hohenheimer Str. 28-30
70184 Stuttgart
Phone: +49 711 2367000

2 min. on foot from Metro Dobelstraße (U7)



Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation. Managing Director, Trans-Consult Asia, Hong Kong



Dr. Randolf Wöhrl, Head of Moovel on-demand, Moovel Group, Stuttgart, Germany




Ulrich Weber, Head Staff Unit Funding/EU Affairs at Stuttgarter Straßenbahnen AG, Germany



This programme is kindly hosted by SSB and moovel Group.






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