Fare evasion and revenue control


  
  
 
 
©STIB
  • Training
17/10/2019
Add to Calendar
18/10/2019
Brussels
  • Belgium

About: 

Fare evasion is a concern to all public transport operators and authorities which developed strategies and measures to contain this behaviour. With the increasing cost pressure in public transport systems, there is a need for efficient measures to combat fare evasion. Along direct revenue loss, high rates of fare evasion trigger a feeling of inequity and lack of security among the paying customers. Furthermore, aggression towards public transport staff is often related to ticket checking and fare evasion.

This two-day course offers participants with a learning and exchange platform on current practices implemented to reduce fare evasion. It will provide answers as to how, why, and with what issues public transport operators are confronting fraud in different types of networks. The topic will be illustrated with international examples of public transport companies which managed to effectively reduce fare evasion as well as hands-on exercise allowing participants to think and debate on the implementation of measures in their own networks.

Reach your objectives

  • Get an comprehensive understanding of fare evasion, its origins, effects and the existing measures to contain such behaviour  
  • Learn from professionals and companies which successfully reduced fare evasion in their networks
  • Through group learning and exercises, discuss and define the implementation of an effective revenue protection policy  

A top level methodology 

  • Participate in interactive plenary sessions with introduction by course leaders, presentation by the trainers and open brainstorming with participants
  • Challenge your practical knowledge in this professional field
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Participate in workshops allowing you to apply on a concrete case the main principles and tools learned
  • Benefit from a unique exchange of knowledge and experience between professionals

UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.

Inspiring trainers

Our lead trainer is Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation. Managing Director, Trans-Consult Asia, Hong Kong.

Other trainers are:

  • Xavier Arrufat, Founder and CEO, Awaait Artificial Intelligence, S.L., Barcelona, Spain

Speakers: 

Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation. Managing Director, Trans-Consult Asia, Hong Kong

Xavier Arrufat, Founder and CEO, Awaait Artificial Intelligence, S.L., Barcelona, Spain

 

Programme: 

Day one

Types of fare collection systems and revenue control - Strengths and weaknesses

System design and mode differences

  • Overview of ticketing and fare systems
  • Fare evasion in light rail, metro and bus systems
  • System effects: Closed vs. open systems

Revenue control

  • Human presence: from inspectors to police involvement
  • Technology
  • Types of control and the control process
  • Ticket inspection: strategy & execution
  • Penalties
  • Use of data for inspection
  • Physical and digital prevention
  • Network culture
  • Media campaigns

Definition of fare evasion - How it is different from fare avoidance

  • Revenue erosion
  • Measurement & Monitoring
  • Overview of practices
  • Results of international surveys 
  • Main challenges

Types of Fare Evaders: Customer behaviour and psychology of fare evasion

Defining an effective revenue protection policy

At the heart of revenue protection policy lies the relationship between tariff systems, ticketing infrastructure and revenue control systems. This session will look into the important articulation of these measures and into their implementation, while illustrating it with international best practice.

Day two

Legal mechanisms and regulatory framework - operating by-laws, powers and obligations of an operator

Technological advancements in controlling fare evasion: data analytics, facial scanning

  • Data analytics 
  • Artificial intelligence 
  • Dynamic monitoring and surveillance technology 
  • ICT solutions
  • Infrared technology
  • Role and impacts of social media

Gamification of fare avoidance to increase ridership and usage

International best practice: Implementing an effective revenue protection policy

Details on speakers and public transport networks presenting their case will be published soon

Workshop

Defining and implementing a revenue protection policy

Registration: 

21% VAT excluded

Until 21/08/2019

After 21/08/2019

Member

820 €

1090 €

Member « developing nations »*

590 €

790 €

Non-member

1190 €

1590 €

Non-member « developing nations »*

820 €

1090 €

Group UITP Member (4 or +)

760 €

Group UITP Member (4 or +) « developing nations »*

550 €

Group UITP non Member (4 or +)

 1110 €

Group UITP non Member (4 or +) « developing nations »*

760 €

*Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact us: sunita.kelecom@uitp.org - Tel: +32 2 663 66 57

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • Training material: all presentations and support documents. Access to all training material via UITP's electronic library, MyLibrary (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Terms and Conditions

Please download our Terms and Conditions here.

Contact Person

Sunita Kelecom, Training Assistant, UITP Centre for Training, sunita.kelecom@uitp.org, Tel: +32-2-663 66 57

Practical information: 

Training Venue

UITP
Rue Sainte-Marie 6
1080 Brussels

Metro: Comte de Flandre/Graaf van Vlaanderen (line 1 or 5) or Tram 51: Porte de Flandre

Accommodation

Participants are responsible for making their own hotel reservation.

Hotel Meiniger  (***)
Quai du Hainaut 33
1080 Brussels
Phone:+32 2 588 14 74
https://www.meininger-hotels.com/en/hotels/brussels/hotel-brussels-city-center/

Hotel Ibis Sainte-Catherine (***)
rue Joseph Plateau N°2
1000  Brussels
Phone: + 32 2 620 04 26
https://www.accorhotels.com/gb/hotel-1454-ibis-brussels-city-centre/index.shtml

Hotel Metropole (*****)
31, place de Brouckère
1000 Brussels
Phone: +32 2 217 23 00
https://www.metropolehotel.com/en

Hotel Hilton Brussels Grand Place (****)
Carrefour de l'Europe 3
1000  Brussels
Phone: + 32 2 548 42 11
http://www3.hilton.com/en/hotels/belgium/hilton-brussels-grand-place-BRUGRHI/

Speakers: 

Alok Jain, former D. Operations Director of KMB Hong Kong and General Manager-Marketing of MTR Corporation. Managing Director, Trans-Consult Asia, Hong Kong