New Mobility Services: Shared, On-Demand, Connected & Autonomous

Training on New Mobility Services
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  • Austria


See our next course on Autonomous Mobility in Lyon


This training programme aims at teaching participants about the emergence and role of such new services while understanding their impact on urban mobility. The course will look at the emergence of shared and on demand services, the use of app-based services, which revolutionize the way we plan our trips, as well as the growing interconnectivity of vehicles and advent of autonomous vehicles.

Furthermore, how shall these services be combined with public transport? One-size fits all is not sufficient any more and more customized services are needed.  From the development of a single mode of transport to the provision of an attractive mobility service offer, the core activity of public transport companies are evolving from running vehicles to moving people from doorstep to doorstep. Hence, as a mass transport provider, the role of public transport is essential for the provision of a combined offer of real mobility services (or Mobility as a Service - MaaS), which will be at the centre of discussions during this course.

For each of these services the course will also address the implications for local and national regulations and policies, the governance and cooperation of stakeholders as well as the development of successful business models.

Reach your objectives

  • Understand, analyse and discuss:
  • The main mobility trends in cities today
  • The disruptive effects of new mobility services and shared economy on public transport and urban mobility
  • The essential role of public transport
  • Get acquainted with related concepts & definitions: shared, connected, on-demand and autonomous transport
  • Get a worldwide overview of practices & transport models
  • Deepen your knowledge on car, bike and ride sharing and discuss the success and failures of their business models
  • Learn about on-demand services, mobile apps and their impact on the public transport industry
  • Understand and discuss the concept of Mobility as a Service (MaaS) and learn from latest practice, failures and successes
  • Understand how autonomous and connected vehicles work and discuss implications for mobility in cities

Who is it for?

  • Staff from public transport operators or authorities responsible for the planning, implementation & running of new mobility services and/or involved in the cooperation with these mobility providers
  • Staff from the industry worldwide involved in the market uptake in this area: ITS companies, app-developers, car & vehicle manufacturers, etc.
  • Staff of public and private providers of car, bike and ride sharing services and of app-based on-demand services
  • Staff of regional or national authorities in charge of the regulation of these new services, the development and application of policies and/or related framework projects
  • Professionals interested in obtaining a wider and international perspective on new mobility services and eager to learn more from best practice worldwide
  • The course welcomes junior and senior participants worldwide

NB: Only participants demonstrating fluency in English will be accepted.

A top level methodology

  • Get inspired by our trainers, understand the main aspects of new mobility services and learn from successful best practice
  • Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
  • Challenge your practical knowledge on new mobility services
  • Address the topic from an international perspective, enriched by different cultural approaches and points of views
  • Participate to practical exercises and case studies
  • Benefit from a unique exchange of knowledge and experience between professionals

Inspiring trainers

Our skillful trainers are international experts and professionals with extensive experience and knowledge in the implementation and management of new mobility services such as app-based on-demand services, MaaS, connected and autonomous cars and related policies.


Hans Arby, Founder and CEO at UbiGo Innovation, Göteborg, Sweden

Jaspal Singh, Head of UITP India Regional Office, New Dehli, India
Xavier Tackoen, Managing Director at Espaces-Mobilités , Brussels, Belgium
Gregor Stratil-Sauer, Expert Mobility Strategy at City of Vienna, Austria



Main principles and definitions

  • Overview of new Mobility services
  • Disruptive mobility and impact on urban mobility – the role of Public transport
  • Shared Mobility and business models: car, bike and ride sharing
  • Information technology systems
  • On-demand apps
  • Mobility as a Service (MaaS)
  • Taxi industry
  • Ride Sourcing
  • Interconnected and autonomous cars
  • Regulation and policy
  • Overview of latest studies

Implications for urban transport: The essential cooperation with public transport

Today, digitalization and new technologies is opening up the way to new types of mobility services: new transport means are emerging; intermodal and shared services are thriving with vehicles and people being increasingly interconnected. This is revolutionizing and disrupting the way mobility is provided in our cities: in particular, new generations have less interest in (car) ownership, but more in the experience of travel. But how to preserve the “spontaneous” lifestyle offered by private cars? Digital development and information technologies can meet these needs with alternative mobility solutions. However, to be fully inclusive, new business models are needed, which must include mass transport providers, local authorities and new mobility providers.

Shared mobility: Car, bike & ride sharing

Car sharing: station-based return/one way, free floating, benefits & drawbacks, Peer-to-peer services – Bike sharing schemes: stations, floating etc. – Ride sharing / carpooling – Practice & business models: success & failures – Institutional, ticket and physical Integration

On demand mobility and mobile applications

The huge availability of data and the technology available today with “apps” make it possible to meet a demand that is responsive and instantaneous. These apps are redesigning the way people move, especially with the appearance of demand responsive services and ride sourcing, such as Uber.

This session will look into:

  • New app-based on-demand services:
    • Taxi & minibus services
    • Ride sourcing / TNC
  • The development of Mobile Applications and Role in Urban Mobility:
    • Mobile Applications: Technology,  Social Trends, Operations
    • Governance and Regulation for Mobile Apps
    • Understand the current regulatory environment, its objectives and the costs involved with regulation. Gaining insight about operations and technology of Mobile Apps.

MaaS - Mobility as a Service

People increasingly want to buy transport services at the time, place and price they want. Tailored made services are needed for this, which allow travelers to choose between the type of modes and the experience they want, the price they are ready to put, the time they have or the constraints they may have such as children or limited mobility. This leads to a trend based on the purchase of mobility services on basis of the needs of the user, instead of buying transport services one by one.

Mobility as a Service (MaaS) is the solution capable of offering such travel experience.  As an “integrated mobility platform”, it offers all available mobility options, private or public, into a One-Stop-Mobility-Shop bringing convenience, time, and cost savings to the mobility user through technology-enabled real-time, door-to-door, multi-modal travel information that encompasses pre-, in and post-trip services. It enables planning, booking and ticketing for the whole trip. 

The content of this session is based on the current experience of implementing MaaS while emphasizing the essential role of public transport providers and users to make such service a success.

This session includes:

  • Definition & understanding benefits
  • MaaS as a system
  • Service & business model: investments & risks
  • Modal combinations & journey management
  • Navigation & passenger information
  • Payments
  • Customer experience & centricity
  • The technology & ITS: Interface, digital platform & data
  • The stakeholders ecosystem: customers, data & service providers, operators
  • Policy & regulatory framework
  • Innovation and future growth

Connected & Autonomous Vehicles   

  • Benefits & challenges for society
  • State of the market
  • Combination with public transport and shared services
  • Policy & regulation perspectives
  • Standards and harmonization
  • Infrastructure & assets
  • Urban integration, land use planning and masterplans

Connected vehicles & Autonomous vehicles

  • Technical solutions & levels of automation
  • From driver assistance to full automation
  • Driverless and public transport: shuttles
  • Operations & fleet management

Vienna Case Study

  • City strategy and New Urban Mobility in Vienna
  • MaaS – Upstream Platform enterprise
  • Development of Shared Services & Multimodal Transport


Austrian VAT of 20% excluded

Until 06/02/17

After 06/02/2017


1130 €

1510 €

Member « developing nations »*

830 €

1100 €


1530 €

2040 €

Non-member « developing nations »*

1030 €

1380 €

Group UITP Member (4 or +)

1060 €

Group UITP Member (4 or +) « developing nations »*

780 €

Group UITP non Member (4 or +)

1430 €

Group UITP non Member (4 or +) « developing nations »*

955 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact us: - Tel: +32 2 663 66 57

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library Mobi+ (after the training)

Groups generally consist of 25 participants and are limited to 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Terms and Conditions

Please download our Terms and Conditions here.

Contact Persons

Sunita Kelecom, Training Assistant, UITP Centre for Training,, Tel: +32-2-663 66 57

Practical information: 

Training Venue

Wiener Stadtwerke
Thomas Klestil Platz 14 (metro Erdberg, exit Thomas Klestil Platz)
1030 Wien


Participants are responsible for making their own hotel reservation.

Recommended Hotel in the city centre

IntercityHotel Wien (****)

Mariahilfer Strasse 122 / Ecke Kaiserstrasse
1070 Vienna, Austria
Phone: +43 1 525 85-0

Hotels nearby

Vienna Sporthotel (****)

Baumgasse 83
1030 Vienna, Austria
Phone: +43 1 798 82 01

Hilton Vienna (****)

Am Stadtpark 1, A
1030 Vienna, Austria
Phone: +43-1-717000

Hotel Capricorno(****)

Schwedenplatz 3-4
1010 Wien, Austria
Phone: +43 1 533 31 04 0 Strasse 122 / Ecke Kaiserstrasse




Hans Arby, Founder and CEO at UbiGo Innovation, Göteborg, Sweden

Jaspal Singh, Head of UITP India Regional Office, New Dehli, India
Xavier Tackoen, Managing Director at Espaces-Mobilités , Brussels, Belgium
Gregor Stratil-Sauer, Expert Mobility Strategy at City of Vienna, Austria



This training programme is kindly hosted by Wiener Stadtwerke


© Österreich Werbung / Julius Silver












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