Ticketing and Fare Management Training

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  • Turkey


UITP will organise a training programme about Ticketing and Fare Management in Istanbul, Turkey from 9 to 11 January 2019. UITP’s international knowledge with local experience in delivering quality and sustainable public transport services, ths three-day course will provide opportunities for participants to learn from international expert trainers and get hands on experience during learning visit in Istanbul.


Understand, analyse and discuss the ticketing systems and fare management trends 
Get acquainted with related concepts & definitions of ticketing systems
Get a worldwide overview of practices & models for fare management  
Deepen your knowledge on ticketing and fare management
Learn about the traditional method with global new trends 


Getting inspired by trainers, understanding the main aspects of ticketing and fare management systems
Participation to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
Challenge participants’ practical knowledge on ticketing and fare management 
Addressing the topic from an international perspective, enriched by different cultural approaches and points of views
Participation to practical exercises and case studies 
Benefiting from a unique exchange of knowledge and experience between professionals
Additional opportunity to exchange experiences and discuss key topics during workshops in smaller groups

Target audience

Staff from public transport operators or authorities responsible for the ticketing systems  
Staff from the industry worldwide involved in the market uptake in this area: ITS companies, app-developers, software compilers. 
Professionals from operations, engineering, finance departments. 
Professionals interested in obtaining a wider and international perspective on ticketing and fare management and eager to learn more from best practice worldwide
A good level of English is a compulsory requirement to attend the training.

Inspiring trainers

All UITP trainers will be toplevel transport and mobility professionals with extensive experience in public transport and operations from different regions of the world



Rita Okcuoglu, Director - Global Business Development, Mastercard Enterprise Partnerships, Belgium
Ulrich Erhart, Product Manager Ticketing, INIT, Germany


Kaan YILDIZGOZ, Senior Director - Membership, Marketing & Services, UITP, Belgium



Key Topics

  • Legal & Institutional Framework and Funding

  • Objectives of Public Transport Fare System

  • Fare Policy and Management Global Examples

  • Technology and Operations for Automatic Fare Collection Systems 

  • E-ticketing & E-payment

  • Data protection and cybersecurity in e-ticketing 

  • Fares & Revenue Control

  • Fare Management and Fare Reform 

  • Case Study


Day 1

09.00 Welcome and introduction to the course 
Ice Breaking Activity
Knowledge Test
09.45 Session 1: Legal Framework and Funding relationship with Fare Management
Strategic issues, regulatory and Institutional frameworks in the public transport that govern the selection of objectives for the fare collection system, 
Role of Public and Private Sectors
Relationships between Authorities and Operators and Decision Making on Fare Based on type of relationship
Cost Coverage Ratio, 
Compensation, Subvention
Funding Alternatives
10.30 Coffee break 
11.00 Session 2: Public Transport Fare Policies & Regulation 
Setting Fare Principles, Price Setting, Affordability
Free Public Transport vs Fares
Fare Elasticity
Fare Adjustment Mechanisms, Fare Adjustment Formula
12.30 Lunch
13.30 Session 3:  Fare Management
Concessionary Fares: New Examples of Concessionary Fares including Vale Transport, Grenoble Case
Ticket & Fare integration, Revenue Distribution
Fare Products
Fare capping
Frequency-based discounts
Mileage service
Sales channels incentives
Time-of-day pricing
Minus ride system
15.00 Coffee break
15.30 Session 4: Case Study Example on Fare Management 
17.00 End of the day 

Day 2

9.00 Session 5: Innovations in e-Ticketing and e-Payment
Worldwide Trends in e-ticketing & payment 
Customer Data Privacy and Protection
Account Based Ticketing
10.30 Coffee break 
11.00 Session 6A : Fares and Revenue Control (30 min)
Fare evasion, fare abuse and fare misuse. 
Security and control Systems
Boundaries of legitimacy
Revenue Control and Ticketing System
Robust backend control and intelligent data analytics
11.30 Session 6B: Data protection and cybersecurity in e-ticketing
Cyber security in transport organisations
Complexity of cyber-attacks
Protect its organization’s critical information and fulfil its obligation to its customers.
The integration of technology into everyday activities
Engagement at the executive level
Explore transport agency’s cyber security strategy 
12:00 Session 6C: Mobility as a Service as new model of payment and ticketing
12.30 Lunch
13.30 Session 7: Fare Management Ticketing Lab
15.30 Coffee break 
16.00 Workshop presentations
Wrap Up of 2 Days
Conclusions and distribution of certificates
17.00 End of the day

Day 3 (Technical Visit)

09.00 Meeting at Training Venue
09.15 Departure to ISBAK Istanbul IT and Smart City Technologies Inc.
09.45 Presentation about ISBAK covering below areas:
  • Intelligent Transportation Systems
  • Public Transportation Tracking And Control System
  • Smart Bus Stop Applications
  • Smart Parking Management System
  • Toll Systems
  • Fully Adaptive Traffic Management Systems
  • I-SIM Traffic Simulation
  • Mobile Traffic
  • Istanbul Municipality Navigation App
  • Traffic Density Map
  • Traffic Signalisation 
  • Electronic Detection System
  • Camera Systems
  • Traffic Measurement Systems
  • Communication Systems
  • Geographical Information Systems
  • Other Applications
  • Vehicle Tracking and Fleet Management System (ISMOBIL)
11:00 ISBAK Showroom visit, showcasing latest products on public transport systems
12.00 End of visit, departure back to downtown 
12.30 End of training programme 



Until 03/12/2018

After 03/12/2018


1210 €

1690 €

Member « developing nations »*

885 €

1235 €


1635 €

2280 €

Non-member « developing nations »*

1095 €

1540 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact: yasin.basar(at)uitp.org

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library Mobi+ (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Terms and Conditions

Please download our Terms and Conditions here

Contact Person

Mr. Yasin Basar, UITP Turkey Office, yasin.basar(at)uitp.org

Practical information: 

Training Venue:

Marmara Municipalities Union 

Marmara Belediyeler Birliği
Sarıdemir Mahallesi, Ragıp Gümüşpala Cad. 
No:10, 34134 Eminönü - Fatih/Istanbul

Scan QR Code to access venue map


Participants are responsible for making their own hotel reservation.

Hotels nearby the training venue:

Elite World İstanbul Hotel
Address: Şehit Muhtar Mh.
Şehit Muhtar Caddesi No:42
34437 Beyoğlu/İstanbul
Phone: +90 212 313 83 83
The Green Park Hotel Taksim
Address: Kocatepe Mahallesi, 
Abdülhak Hamit Cd. No:34, 
34437 Beyoğlu/İstanbul
Phone: +90 212 238 05 05
Ramada Istanbul Taksim
Address: Kocatepe Mahallesi, 
Recep Paşa Cd. No:15,
34437 Beyoğlu/İstanbul
Phone: +90 212 238 54 60
Point Hotel Taksim
Address: Kocatepe Mahallesi, 
Topçu Cd. No:2, 
34437 Beyoğlu/İstanbul
Phone: +90 212 313 50 00
Nippon Hotel
Address: Kocatepe Mahallesi, 
Topçu Cd. No:6,
34437 Beyoğlu/İstanbul
Phone: +90 212 313 33 00
InterContinental İstanbul
Address: Gümüşsuyu Mahallesi, 
Asker Ocağı Caddesi No:1, 
34437 Beyoğlu/İstanbul
Phone: +90 212 368 44 44


Rita Okcuoglu, Director - Global Business Development, Mastercard Enterprise Partnerships, Belgium
Ulrich Erhart, Product Manager Ticketing, INIT, Germany


Kaan YILDIZGOZ, Senior Director - Membership, Marketing & Services, UITP, Belgium



Training kindly hosted by:


Technical Visit Partner:


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