Ticketing and Fare Management Training


  
  
 
 
  • Training
09/01/2019
Add to Calendar
11/01/2019
Istanbul
  • Turkey

About: 

UITP will organise a training programme about Ticketing and Fare Management in Istanbul, Turkey from 9 to 11 January 2019. UITP’s international knowledge with local experience in delivering quality and sustainable public transport services, ths three-day course will provide opportunities for participants to learn from international expert trainers and get hands on experience during learning visit in Istanbul.

Objectives

Understand, analyse and discuss the ticketing systems and fare management trends 
Get acquainted with related concepts & definitions of ticketing systems
Get a worldwide overview of practices & models for fare management  
Deepen your knowledge on ticketing and fare management
Learn about the traditional method with global new trends 
 

Methodology

 
Getting inspired by trainers, understanding the main aspects of ticketing and fare management systems
Participation to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
Challenge participants’ practical knowledge on ticketing and fare management 
Addressing the topic from an international perspective, enriched by different cultural approaches and points of views
Participation to practical exercises and case studies 
Benefiting from a unique exchange of knowledge and experience between professionals
Additional opportunity to exchange experiences and discuss key topics during workshops in smaller groups
 

Target audience

 
Staff from public transport operators or authorities responsible for the ticketing systems  
Staff from the industry worldwide involved in the market uptake in this area: ITS companies, app-developers, software compilers. 
Professionals from operations, engineering, finance departments. 
Professionals interested in obtaining a wider and international perspective on ticketing and fare management and eager to learn more from best practice worldwide
 
A good level of English is a compulsory requirement to attend the training.

Inspiring trainers

 
All UITP trainers will be toplevel transport and mobility professionals with extensive experience in public transport and operations from different regions of the world
 

 

Speakers: 

Rita Okcuoglu, Director - Global Business Development, Mastercard Enterprise Partnerships, Belgium
 
Ulrich Erhart, Product Manager Ticketing, INIT, Germany
Onur Esin,Senior Manager - Deloitte 
Dr. Bilgin Metin, Professor, Bogazici University MIS Cybersecurity Center Manager
Burç Yildirim, Partner- Deloitte

 

Kaan YILDIZGOZ, Senior Director - Membership, Marketing & Services, UITP, Belgium

 

Programme: 

Key Topics

  • Legal & Institutional Framework and Funding

  • Objectives of Public Transport Fare System

  • Fare Policy and Management Global Examples

  • Technology and Operations for Automatic Fare Collection Systems 

  • E-ticketing & E-payment

  • Data protection and cybersecurity in e-ticketing 

  • Fares & Revenue Control

  • Fare Management and Fare Reform 

  • Case Study

Programme

Day 1

09.00                Welcome and introduction to the course

                         Ice Breaking Activity

09.30                Session 1: Legal Framework and Funding relationship with Fare Management

           [Kaan YILDIZGOZ, Senior Director, UITP]

  • Strategic issues, regulatory and Institutional frameworks in the public transport that govern the selection of objectives for the fare collection system,
  • Role of Public and Private Sectors
  • Relationships between Authorities and Operators and Decision Making on Fare Based on type of relationship
  • Cost Coverage Ratio,
  • Compensation, Subvention
  • Funding Alternatives

10.30                Coffee break

11.00                Session 2: Public Transport Fare Policies & Regulation

           [Kaan YILDIZGOZ, Senior Director, UITP]

  • Setting Fare Principles, Price Setting, Affordability
  • Free Public Transport vs Fares
  • Fare Elasticity
  • Fare Adjustment Mechanisms, Fare Adjustment Formula

12.30                Lunch

13.30                Session 3:  Fare Management

           [Kaan YILDIZGOZ, Senior Director, UITP]

  • Concessionary Fares: New Examples of Concessionary Fares including Vale Transport, Grenoble Case
  • Ticket & Fare integration, Revenue Distribution
  • Fare Products
    • Fare capping
    • Frequency-based discounts
    • Mileage service
    • Sales channels incentives
    • Time-of-day pricing
    • Minus ride system

15.00                Coffee break

15.30                Session 4A: Contactless Ticketing Birmingham Case

           [Ulrich Erhart, Product Manager Ticketing, INIT, Germany]

16.00                Session 4B: Fare Management Ticketing Lab

           [Emre KIRAN, Training Manager, UITP]

17.00                End of the day

 

Day 2

 

9.00                  Session 5A: Latest innovation in Public Transport and how to work with the cities

           [Rita OKCUOGLU, Director- Global Business Developement, MasterCard]

  • Contactless EMV
  • Account base ticketing
  • Automatic fare collection systems

 

10.00                Session 5B : Revenue Assurance (45 min)

           [Onur Esin, Deloitte Turkiye]

10.30                Coffee break

11.00                Session 6A : Fares and Revenue Control (30 min)

           [Kaan YILDIZGOZ, Senior Director, UITP]

  • Fare evasion, fare abuse and fare misuse.
  • Security and control Systems
  • Boundaries of legitimacy
  • Revenue Control and Ticketing System

11.45                Session 6B: Latest trends in Ticketing and Fare Management

           [Ulrich Erhart, Product Manager Ticketing, INIT, Germany]

12.30                Lunch

13.30                Session 7A Mobility as a Service as new model of payment and ticketing

           [Kaan YILDIZGOZ, Senior Director, UITP]

14.00                Session 7B Data protection and cybersecurity in e-ticketing

           [Dr. Bilgin Metin, ProfessorBogazici University ]

  • Cyber security in transport organisations
  • Complexity of cyber-attacks
  • Protect its organization’s critical information and fulfil its obligation to its customers.
  • The integration of technology into everyday activities
  • Engagement at the executive level
  • Explore transport agency’s cyber security strategy 

14.30                 Session 7C Data protection and cybersecurity cases

            [Burç Yıldırım, Deloitte Turkey]

15.30                Coffee break

16.00                Workshop presentations

            [Emre KIRAN, Training Manager, UITP]

           Wrap Up of 2 Days

                        Conclusions and distribution of certificates

17.00                End of the day

 

Day 3 (Technical Visit)

09.00                Meeting at Training Venue

09.15                Departure to ISBAK Istanbul IT and Smart City Technologies Inc.

09.45                Presentation about ISBAK covering below areas:

  • Intelligent Transportation Systems
  • Public Transportation Tracking And Control System
  • Smart Bus Stop Applications
  • Fare Management and Collection in Istanbul
  • Istanbulkart technology, System Security,
  • Maintenance of equipment
  • New Ticketing solutions
  • MaaS in Public Transport

11:00                ISBAK Showroom visit, showcasing latest products on public transport systems

12.00                End of visit, departure back to downtown

13.00                End of course

 

Registration: 

 

Until 03/12/2018

After 03/12/2018

Member

1210 €

1690 €

Member « developing nations »*

885 €

1235 €

Non-member

1635 €

2280 €

Non-member « developing nations »*

1095 €

1540 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

To register a group of 4 persons of more from the same organisation, please contact: yasin.basar(at)uitp.org

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library Mobi+ (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Terms and Conditions

Please download our Terms and Conditions here

Contact Person

Mr. Yasin Basar, UITP Turkey Office, yasin.basar(at)uitp.org

Practical information: 

Training Venue:

Marmara Municipalities Union 

Address: 
Marmara Belediyeler Birliği
Sarıdemir Mahallesi, Ragıp Gümüşpala Cad. 
No:10, 34134 Eminönü - Fatih/Istanbul
Meeting Room: Hızırbey Çelebi 
 

Scan QR Code to access venue map

Accommodation

Participants are responsible for making their own hotel reservation.

Hotels nearby the training venue:

Elite World İstanbul Hotel
Address: Şehit Muhtar Mh.
Şehit Muhtar Caddesi No:42
34437 Beyoğlu/İstanbul
Phone: +90 212 313 83 83
 
The Green Park Hotel Taksim
Address: Kocatepe Mahallesi, 
Abdülhak Hamit Cd. No:34, 
34437 Beyoğlu/İstanbul
Phone: +90 212 238 05 05
 
Ramada Istanbul Taksim
Address: Kocatepe Mahallesi, 
Recep Paşa Cd. No:15,
34437 Beyoğlu/İstanbul
Phone: +90 212 238 54 60
 
Point Hotel Taksim
Address: Kocatepe Mahallesi, 
Topçu Cd. No:2, 
34437 Beyoğlu/İstanbul
Phone: +90 212 313 50 00
 
Nippon Hotel
Address: Kocatepe Mahallesi, 
Topçu Cd. No:6,
34437 Beyoğlu/İstanbul
Phone: +90 212 313 33 00
 
InterContinental İstanbul
Address: Gümüşsuyu Mahallesi, 
Asker Ocağı Caddesi No:1, 
34437 Beyoğlu/İstanbul
Phone: +90 212 368 44 44

Speakers: 

Rita Okcuoglu, Director - Global Business Development, Mastercard Enterprise Partnerships, Belgium
 
Ulrich Erhart, Product Manager Ticketing, INIT, Germany
Onur Esin,Senior Manager - Deloitte 
Dr. Bilgin Metin, Professor, Bogazici University MIS Cybersecurity Center Manager
Burç Yildirim, Partner- Deloitte

 

Kaan YILDIZGOZ, Senior Director - Membership, Marketing & Services, UITP, Belgium

 

Partners: 

Training kindly hosted by:

 
 

Technical Visit Partner:

 

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