“Information is half of any mobility service”
Participants recommend this programme
"This training has been a real boon. I am grateful for the community of professionals that participated, and will return to my office energized by the breadth and depth of the knowledge conveyed. Thank you for a great three days, and the possibility to stay connected with a stellar network of international colleagues."
(Lance Glover, Los Angeles County Metropolitan Transportation Authority - Paris edition, 2018)
What to expect
The aim of this training programme is to provide attendees with a full overview of what is at stake while building and maintaining a travel information strategy focused on the user needs and capabilities. The programme will introduce and illustrate a practical toolbox of methods needed to actually design and deliver efficient information systems all through the user journey, organized in five main categories: space related information, time related information, orientation, disruption and construction works, behaviours & rules.
The programme also includes a technical visit to the public transport network of central Paris. It will focus on the existing travel information systems and will be combined with a practical exercise offering hands-on experience to participants.
Reach your objectives
- Building a travel information master plan with a user centred focus;
- Building an appropriate information design strategy to fit with the specific nature and any actual constraints of your network;
- Building a signs system able to serve maps, wayfinding and digital displays at the same time;
- Designing the passenger information system in line with the digital ambitions of the passenger transport operator or authority.
More concretely the programme will teach how to:
- Make decisions about your maps design strategy;
- Fit dynamic real time information in the user journey;
- Build an appropriate wayfinding design strategy to fit with the specific nature of your network;
- Deal with information needs during construction works;
- Scale your travel information strategy in case of extensions or major changes in your network;
- Benchmark your practice and your tools with all the other participants’ skills.
A top level methodology
- Get inspired by our trainers, understand the main aspects of information design and learn from successful best practice
- Participate to interactive plenary sessions with introduction by course leaders, presentation by the trainer and open discussion with participants
- Challenge your practical knowledge on the effectiveness and quality of information
- Address the topic from an international perspective, enriched by different cultural approaches and points of views
- Participate to practical exercises on the field allowing you to apply on a concrete case the main principles and tools learned
- Benefit from a unique exchange of knowledge and experience between professionals
UITP Training Programmes and all related processes are certified for ISO29990:2010 – the standard for learning services for non-formal education and training.
Who is it for?
- In-house information designers, project managers, engineers and other professionals eager to learn more about passenger information design
- Professionals with positions in passenger information and customer service departments
- Staff from public transport operators or authorities eager to develop passenger information in their public transport networks
- Staff from the industry worldwide involved in the market uptake of passenger information technology and design
- Professionals interested in obtaining a wider and international perspective on passenger information design and eager to learn more from best practice worldwide
A good level of English is needed to attend this course.
Our skilful trainers are composed of international experts and professionals with extensive experience and knowledge in passenger and information design.
- Aïcha Konaté, User Researcher & Project Manager, Attoma, Paris, France
- Christian Nordström, Design Manager, Ruter, Oslo, Norway
- Giuseppe Attoma, Senior Design Strategist, Attoma, Paris, France
- Robin Woods, Senior Consultant, Hampshire, UK
- Veronika Egger, Information Designer, is-design, Vienna, Austria
- Yo Kaminagai, Head of Design, Projects Management Department, RATP Group, Paris, France
- Sergio Luke, Principal Advisor, T-Kartor, Paris, France
|Aïcha Konaté, User Researcher & Project Manager, Attoma, Paris, France|
|Christian Nordström, Design Manager, Ruter, Oslo, Norway|