Public transport is changing: a digital revolution is happening as 'new players' join the mobility market and consumers expand their options.
UITP is pleased to welcome these newcomers - such as Door2Door, Citymapper, Uber, Moovel, Via, Grab, Ola, Yandex, 99 and Upstream - as part of its membership, reflecting the rapidly changing urban mobility sector.
As an association firmly aimed at leading the mobility transition, UITP has decided to create a new subsection in its membership called “Digital Platforms” – which will include players offering access to services or assets such as trip planning tools or ride sharing via the internet.
UITP’s new membership subsection category will therefore include online digital platforms that facilitate access to services via connections that are (a) service(s) and/or asset(s) via a B2B (business to business), B2C (business to customer) or P2P (peer to peer) connection.
A service could be travel information, booking, ticketing or a ride with a driver and an asset could be cars, parking space etc - typically the services are only accessible via the internet.
Customer satisfaction is always paramount – and this is an exciting time in public transport.