Win back passengers: facts, figures and the new normal

In a new report called ‘Win Back Passengers’, UITP makes a first quantitative assessment of the measures taken by public transport networks during the COVID-19 crisis. Based on a survey to UITP members, the report identifies members’ priorities to bounce back better in a post-COVID ‘new normal’ environment. Based on the data collected, UITP takes the opportunity to address key recommendations to the European Institutions to win back passengers in a post-COVID era and lead Europe’s green transition.

Since the beginning of the COVID-19 crisis, the public transport sector has demonstrated its capacity to provide essential mobility services to citizens in the context of a global pandemic. Our report assesses the challenges and benefits of all the new measures that have been tested, rates them according to their effectiveness to win back passengers and draws conclusions for the post-COVID era.

Read the report