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UITPANZ CX Masterclass

8 > 10 Jun. 2021
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UITPANZ has partnered with Accenture to bring you a Customer Experience (CX) Masterclass: Bringing Passengers Back to Public Transport.

Don’t miss your chance to take a deep dive into the successes and lessons learnt from organisations leading CX best practice in public transport in Australia, New Zealand and globally. The Masterclass also includes an interactive workshop where attendees can exchange their own ideas and experiences.


The CX Masterclass will be held over two sessions on Tuesday 8 June from 10am to 1pm and Thursday 10 June from 10am to 1.30pm AEST.

Day 1 will cover:

  • Reshaping the value proposition of public transport.
  • Profiles of the post-COVID customer.
  • Customer strategy.

Day 2 will include:

  • Loyalty and trust – restoring confidence through marketing and customer communications.
  • Driving CX through data and tech.
  • Facilitated workshop for all attendees – challenges and opportunities to attract passengers post-COVID.

Read the provisional program here.


(all prices are in Australian dollars)

Early Bird (members only until 14 May): $350+GST
Non-Member: $495+GST
Member: $395+GST
Group (member-only, minimum 5 tickets): $325+GST

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