Navigation on this site is not optimized for your browser

Please use a recent version of Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to get the most out of the experience.

Find a modern browser
Hero picture
project

Study on Customer Service Excellence

  • Asia-Pacific
  • Customer service excellence
  • Development
  • Intermodality
  • Operators
  • Passenger

Study on Customer Service Excellence

For this study, UITP Asia-Pacific Centre for Transport Excellence (AP CTE) interviewed in 2017 19 executives of public transport operators and authorities from around the world. Executives were invited to share their views on what their organisations were doing to cultivate excellence in customer experience.

Click below to watch the video compiling the best insights from the interviews.

Contact

Any enquiry, contact: asiapacific.cte@uitp.org

Access
exclusive resources
This website uses cookies
We use cookies and similar techonologies to adjust your preferences, analyze traffic and measure the effectiveness of campaigns. You consent to the use of our cookies by continuing to browse this website.
Show Details
Name Description
GTM Here is the description for the GTM
Name Description
welcome-accepted This cookie is used to display or not the welcome popup.