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Business & Human Resources

Study on Customer Service Excellence

  • Asia-Pacific
  • Customer service excellence
  • Development
  • Intermodality
  • Operators
  • Passenger

Study on Customer Service Excellence

UITP Asia-Pacific Centre for Transport Excellence (AP CTE) conducted 20 interviews with executives of public transport operators and authorities from around the world in 2017. Executives were invited to share their views on what their organisations were doing to cultivate excellence in customer experience.

We would like to acknowledge the follow organisations for their generous support of this project:

  • Auckland Transport
  • Beijing Mass Transit Railway
  • Berliner Verkehrsbetriebe (BVG)
  • Casa Tramway
  • Concessao Metroviaria do Rio de Janeiro S.A.
  • De Lijin
  • East Japan Railway Company
  • Keolis Downer Victoria – Yarra Trams
  • Land Transport Authority of Singapore
  • Metro De Santiago S.A.
  • Metro Warszawskie Ltd
  • MTR Corporation Ltd.
  • Prasarana Malaysia Berhad
  • Public Transport Victoria
  • SMRT Corporation
  • Société de Transport de Montréal
  • Transdev Australasia
  • Transdev Group
  • Transport for London
  • Via Quatro

Click below to watch the video compiling the best insights from the interviews.


Any enquiry, contact: [email protected]

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