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Study on Customer Service Excellence

  • Asia-Pacific
  • Customer service excellence
  • Development
  • Intermodality
  • Operators
  • Passenger

Study on Customer Service Excellence

For this study, UITP Asia-Pacific Centre for Transport Excellence (AP CTE) interviewed in 2017 19 executives of public transport operators and authorities from around the world. Executives were invited to share their views on what their organisations were doing to cultivate excellence in customer experience.

Click below to watch the video compiling the best insights from the interviews.


Any enquiry, contact:

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