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Digital transformation and social dialogue in urban public transport

  • Europe
  • automation
  • Future of Mobility
  • Performance management
  • Staff

An inclusive and participatory social dialogue for pro-actively shaping Europe’s digital transformation in urban public transport

UITP and ETF, the social partners in urban public transport, identified the digital transfor­mation in urban public transport as an emerging topic for the social dialogue already some years ago within the European Social Dialogue Work Programme. Together, we decided to carry out a joint project, Digital transformation and social dialogue in Urban Public Transport in Europe.

The digital transformation of the sector is an ongoing process and the Covid-19 pandemic has even accelerated digitalisation and so called ‘smart work­ing practices’. The current developments due to the digital transformation will have both facilitating and disruptive effects on future urban mobility.

The objective of the project was to gain a better understanding of the technological developments taking place in our sector and their impact on employment, working conditions, professions and skills.

We have chosen four areas for deeper analysis:

  • Operations
  • Mainte­nance
  • HR Management and work organisation
  • Customer service, including the development of MaaS

The final report presents the main findings of the project based on desk research and the evaluation of a broad range of information on the digital transformation of urban public transport and the role of social dialogue in this context.


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