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London Underground apprentice Jessica Ellis on duty at Ealing Common Depot
Action Point
publication

How to build a diverse and inclusive sector

  • Customer service excellence
  • Diversity
  • Performance management
  • Staff
  • Women in public transport
Introduction

Diversity and inclusion should be commonplace practice

Our society is constantly evolving in line with globalisation and urbanisation. With this comes changing customer needs. The transport sector needs to adopt a culture of inclusion which extends to both customers and employees. This paper is a specific focus on how public transport can transform its internal organisation and workforce to become diverse and inclusive. In addition, we have provided an extensive diversity and inclusion case study tool box and reference list.

Diversity enriches our reflections, brings colour to our daily lives. It allows us to surpass ourselves by going beyond our prejudices and discerning more objectively the real need of our colleague, our client and our environment.
Frederic Demars, STIB
Senior Vice President Human Resources
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