Navigation on this site is not optimized for your browser

Please use a recent version of Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to get the most out of the experience.

Find a modern browser
Hero picture
Main entrance hall of Liverpool Street train station in London, UK. People are rushing by, train destinations are shown on the arrival/departure board. Liverpool Street station serves as a major train and subway hub in the East of the City of London, horizontal orientation, England, UK.

How to make stations lively hubs for citizens and public transport users: Solutions

  • Accessibility
  • Crowd management
  • Inclusiveness
  • Infrastructure
  • Urban development
Stations of the Future

How to create better and more inclusive stations?

The role of stations in our cities is evolving, and it is important to ensure that they are designed and developed to meet the changing needs of society. With this in mind, UITP in 2022 partnered with KONE, a global leader in the elevator and escalator industry, to launch the ‘Stations of the Future’ project.

By sharing knowledge and insights, the project aims to understand what – from a station user’s perspective – is needed, and how to attract more users to stations and to public transport. The project focuses on analysing what can be improved at various touchpoints within the user journey throughout the station. In addition, it seeks to draw attention to the importance of stations in the public transport ecosystem, and to inspire operators and industry with ideas for solutions.

Building on the first report (Trends), which highlighted societal, economic and technological observations and trends that may impact the role and functions of stations, this report offers potential solutions for stations to meet the growing needs of its users. It examines stations from two perspectives; that of the user and that of the sector.

In this report, the solutions – both for already-existing stations and for new projects – have been collected from the workshops, as detailed in the methodology below. The report has also collected best practices and use-cases from around the world, demonstrating the most effective approaches to station development and enhancement.

Read more about the Stations of the Future project.

exclusive resources
This website uses cookies

This website uses third-party website tracking technologies to give you the best experience, help us understand and continually improve how the site works, and to display advertisements according to users' interests. You consent to the use of our cookies by continuing to browse this website.

Cookies page
Show Details
Name Description
Core and Analytic Core cookies are essential for the website to function by allowing you to browse the website and use some of its features. Analytic cookies help us analyse how the site is used and allow us to perfect and improve your user experience. These cookies do not collect information that identifies you and are enabled by default.
Name Description
Functional These cookies allow a website to remember the user’s site preferences and choices they make on the site including username, region, and language. The data collected by these cookies are only used in connection with this website and cannot be used to track your browsing on other websites.
Name Description
Advertising These cookies track the surfing behavior of a user to a website and personalise your experience by showing you advertisements, offers, etc. tailored to your interests and preferences.