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© Ricardo Gomez Angel
Knowledge Brief
publication

How to manage the workforce during COVID

  • COVID-19
  • Crisis management
  • Customer service excellence
  • Information management
  • Staff
Introduction

A practical guide for management

Since the start of the Covid-19 crisis, public transport staff have stepped into the front line to ensure essential transport systems keep running for those who need it. It is therefore an obligation to ensure that staff are safe and protected. At UITP, we want to help our members overcome these difficult times.

This Knowledge Brief provides practical recommendations on how to manage the public transport workforce when facing a pandemic such as the Coronavirus. It provides further recommended actions for operators to better support and manage their staff during times of crisis: from corporate management, to staff management, staff communication, and staff’s safety and protection such as front line staff, operational and maintenance.

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