Improving Attractiveness and Retention of Staff in Public Transport

Without staff, public transport cannot operate. This has become a pressing reality. Estimates suggest that that the next five years will add 2.2 million new jobs for bus and truck drivers. Yet today in Europe, already 10% of bus driver positions go unfilled, with surveys showing that drivers are both the hardest role to fill and the one most urgently needed.

This workforce shortage affects the whole public transport sector globally, which makes improving attractiveness and the retention of staff a top priority.

To tackle this, UITP’s Business and Human Resources Committee has gathered data and best practices from over a dozen countries to explore the seriousness of this issue and showcase examples of how we may move forward together.

Dive into UITP’s recommendations and discover 15 international case studies!

See the recommendations

• Examples of workforce shortages
  • VDV, Germany
  • UTP, France
  • Metro Lisboa, Portugal
  • TfL, United Kingdom
  • Prasarana, Malaysia
  • AC Transit, United States
  • Transdev, The Netherlands
• Factors contributing to the labour crisis
• 6 recommendations to increase retention
• 15 best practices
  • Île-de-France Mobilités, France
  • Keolis
  • Mobility ADO, Mexico
  • UIMM, France
  • Metro Lisboa, Portugal
  • De Lijn & GIRO, Belgium
  • KVB, Germany
  • CTM, Cagliari, Italy
  • Finland
  • OC Transpo, Canada
  • VDV, Germany
  • Carris Metropolitano, Portugal
  • Clean Bus Europe Platform
  • FGC, Spain

See the recommendations