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EU Position

Position Paper on the recast of reg. 1371/2007 on rail passengers' rights and obligations

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Passengers are at the centre of public transport operations

The European Commission published its proposal for a revision of regulation 1371/2007 on rail passengers’ rights and obligations on 27 September. With its proposal, the Commission mostly intends to extend the scope of the regulation to more services, clarify a number of elements in the regulation, including the complaint mechanism, and enhance the accessibility requirements for passengers with reduced mobility.

Our position is that the recast of regulation 1371/2007 should aim at achieving an improved text, with clear definitions and requirements which take into account the specificities of the different categories of rail services.

Our position focuses on three main items:

  • Clarify some elements in the text, e.g. definition of through tickets and missed connections
  • Propose a definition of extraordinary circumstances which is coherent with the reality and other EU legislation on passenger rights in other modes
  • Adapt the requirements for persons with reduced mobility to the specificities of regional, suburban and urban rail services.


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